Supervised front of house staff during lunch and dinner services. Successfully resolved customer complaints and staff issues. • Ensured excellence in the customer experience, quickly resolving complaints and issues.• Developed staff in methods of customer satisfaction, inspiring and boosting morale when facing a variety of challenges inherent in food service delivery.• Educated customers and staff on taproom offerings and the brewing process.• Created marketing materials for new offerings. • Campaigned for improved community outreach, particularly in marginalized communities.• Assisted head brewer in brewing, sanitation, and bottling activities.• Collaborated with head brewer on producing small batch and limited release offerings.

Provided “break-fix” support to a wide range of users ensuring technical resolution and customer satisfaction. • Identified, investigated and researched user questions and problems driving to solutions; recognized, isolated and resolved problems within established protocols and SLAs with minimal oversight.• Delivered high quality customer support across all key applications and servers.• As a member of the Career Advancement and Talent Retention Project team, developed tools and programs supporting the design and implementation of technical solutions that meet team objectives.• Participated in weekly team calls regarding incident resolution and technical issues, special projects, and other scheduled department meetings.• Operated within a diverse team to resolve large scale issues.• Trained technicians on multiple Dell platforms and standard processes.• Built personal relationships to maintain high morale and an open, collaborative environment.

Supervised front of house staff during lunch and dinner services. Successfully resolved customer complaints and staff issues. Ensured excellence in the customer experience, quickly resolving complaints and issues. Developed staff in methods of customer satisfaction, inspiring and boosting morale when facing a variety of challenges inherent in food service delivery. Coordinated large group events including staffing, menu, and setup/break down.

Performed as an intern focused on transitioning case files/records to digital media. • Designed and implemented a local cold case report that resulted in bringing new investigators up to speed quickly.• Digitized and organized several years’ worth of evidence included in a new digital brief.• Consulted with local Sheriff’s office detectives and Commonwealth’s Attorney about case findings and evaluations.• Developed and reported alternative theories based on review of evidence as directed by Commonwealth’s Attorney.• Presented case brief in full to police departments and Sheriff’s offices from two counties.