Support Morrissey Goodale’s strategic data architecture initiative involving workflow optimization within the company’s CRM application (Salesforce).Assist in exploring and analyzing datasets from various sources, providing insights, and supporting optimization efforts.Perform data collection, data scrubbing, and quality checking to ensure accurate and consistent data.Support development and implementation of Application Programming Interfaces (APIs) within Morrissey Goodale’s processes.Research and analyze tools and methodologies for data analysis and interpretation. Recommend intelligent data solutions to address business challenges related to processes within Morrissey Goodale’s business units.Support Morrissey Goodale’s efforts to modernize data architecture and enable artificial intelligence solutions within internal operations as well as client engagements and consulting projects.Improved efficiency of data use and management by utilizing Python, SQL, and SQLite to create a local database improving data access speed by over 50%.

Assist a professor and team of PhD students with implementing and optimizing graph neural network (GNN) models for brain network data analysis utilizing PyTorch, Numpy, and pandas.

Collaborate with teams from various departments to resolve 1000+ guest complaints and issues per day, maintaining a high level of customer service and loyalty.

Assisted in deploying and configuring 100+ new Chromebooks, ensuring seamless integration into the existing network infrastructure.Conducted regular maintenance and updates on Chromebook operating systems and applications to ensure optimal performance and security.

Oversaw and motivated a team of 5+ associates, ensuring seamless operations and delivering exceptional customer service in a fast-paced environment to 500+ customers per day.Successfully resolved customer complaints and concerns, maintaining a high level of customer satisfaction and repeat business.

Demonstrated exceptional customer service skills by providing personalized recommendations, resolving inquiries, and ensuring customer satisfaction.Collaborated with team members to maintain a clean and organized store environment, ensuring a positive customer experience.

Communicated with coaches and team captains to resolve conflicts and promote sportsmanship on the field.Collaborated with fellow officials to ensure consistent application of rules and maintain game integrity.