Caleb Fields Email & Phone Number

Salt Lake City, Utah, United States

Minneapolis, Minnesota

Greater Minneapolis-St. Paul Area

Columbus, Ohio

Operations • Attended Flagship University training classes in Dallas, Texas• Promote and sell air travel with American Eagle/American Airlines• Prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage and collect excess baggage charges in accordance with tariff rules• Answer inquiries regarding general travel information• Escort passengers from the terminal to and from aircraft• Complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability and in-flight supplies• Determine flight close out times and prepare, complete and check various flight forms for accuracy

Lancaster/Athens, Ohio

Customer Service and Sales • Obtain information for new prescriptions, maintain customer/patient confidentiality, and provide additional assistance to customers with special needsOperations• Submit insurance claims for prescriptions to insurance companies• Cash register operations including: cash, checks, and charge transactions• Retrieve, count, and measure drugs, cap/uncap vials and bottles• Retrieve/file pharmacy prescriptions in the appropriate files and assist pharmacist with checking in and pricing drug orders• Maintain inventory levels and pull outdated/recalled drugs• Refer all doctor’s calls and customer’s medical questions to the pharmacist, and assist the pharmacist with all third party claims and paperwork• Inventory maintenance of pharmacy supplies and general maintenance/cleanup in the pharmacy areaManagement Functions• Post weekly schedule for pharmacy staff and oversee pharmacy questions and records• Ensure pharmacy compliance in accordance with CVC policies and standards• Assist front store personnel as needed• Complete pharmacy paperwork and maintain daily/weekly reportsAchievements• Redesigned the organizational system of the Athens facility and increased the level of customer service expectations raising the store rating to the “Excellent” level• At the Lancaster facility, recognition was given by the Manager for me being an integral part of the store rating being ranked 22 out of over 7,000• Received formal recognition for professionalism, leadership ability, and making a difference to the team

Operations • Carry out tasks at different CVS locations designated by the Pharmacy Supervisor• Complete any projects or tasks at the specified CVS locations• Communicate daily activities and outcomes with Pharmacy SupervisorTraining• Traveled to 18 different CVS locations to rollout new Return to Stock procedures• Work with the FCT to organize on-the-job training for technicians• Conduct on-the-job training with new hire technicians• Train technicians on all duties within the pharmacy, including advanced inventory management• Log training for technicians and pharmacists• Work with technicians to improve work-flow at CVS locations specified by the Pharmacy Supervisor

Customer Service and Sales • Assisted customers in person and over the phone with store products and pharmaceutical questions• Obtained and filled prescription orders from customers and physicians • Provided customer fittings for compression stockings, knee braces and walking boots • Home prescription deliveries to customers • Occasionally assisted the pharmacist with compounding drugsComputer and Inventory Maintenance • Maintained SP 200 Robotic Prescription Dispensing System- filling drug cells, maintaining inventory and performing general maintenance• Responsible for calibrating and troubleshooting robot computerized drug dispenser • Maintained drug inventories and reordered drugs