Caleb Ford Email & Phone Number

Houston, Tx, Us

Columbus, Ohio, Us

Columbus, Ohio, Us

Richmond, Virginia, Us

• Cross trained in multiple departments to know all company needs and train new employees.• Processed customer service requests via phone support and email support.• Noted customer correspondence in CRM to track requests, problems and solutions.• Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.

• Gaining an understanding of customers’ essential design, production, and business workflows, applications, storage solutions, file system organization, and needs• Identifying, prioritizing, and resolving customer issues; coordinating with internal teams to provide appropriate solutions. Escalating queries and concerns.• Monitoring customer complaints on social media and reaching out to provide assistance.• Issuing and managing customer contracts and invoices which includes maintaining accurate records, building reports, and ensuring timely responses and communications with customers.

Phoenix, Arizona, Us

Performed balance procedures for hotel accounts and resolved discrepancies.Coded invoices and other records to maintain organized and accurate records.Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.

Grambling, La, Us

Wrote and uploaded quality posts for client's various social media pages, improving overall traffic.Engaged with and responded to online audience through relevant comments.Scheduled content for publication on social media at ideal times.Communicated clearly and concisely, both orally and in writing.Utilized Twitter and Facebook to promote products, services and content.Utilized graphic design software to prepare storyboards and mock-ups.Evaluated new emerging media or technologies and made recommendations for application within internet marketing or search marketing campaigns.

Master Of Science - Ms, Criminal Justice/Law Enforcement Administration

Master'S Degree, Criminal Justice And Corrections

Bachelor Of Business Administration - Bba, Digital Communication And Media/Multimedia

Education record