Call Analysis and Categorization:• Diligently listen to incoming calls to local services.• Accurately categorize each call based on predefined criteria.• Ensure efficiency and precision in call categorization.Data Management and Reporting:• Extract relevant data from Google services.• Create comprehensive and informative Excel charts.• Prepare reports for Client Success Managers for client presentations.• Always deliver reports on time.Team Collaboration and Support:• Exhibit a positive, 'can-do' attitude in all tasks.• Collaborate effectively with team members.• Provide support and have the teams back in various situations.Other Duties:• Engage in continuous learning to improve job performance.• Participate in team meetings and contribute to team goals.• Perform additional tasks as assigned by the management.