• Discover customer needs by connecting with them on a personal level in order to provide authentic guidance through the entirety of Opendoor's process.• Manage all customer needs throughout high paced transactions in order to deliver on Opendoor's mission - to empower everyone with the freedom to move. • Cater to customers needs at all times in order to make their experience the top priority, no matter the issue. • ​​Collaborate with Opendoor teams to analyze metrics in order to constantly improve process, customer experiences, and performance.

• Brought on to help promote impressive increases in business development while also handling various responsibilities necessary for maintaining operations efficiency.• Establish a trusting and productive work culture and workplace by recruiting effective workers; orchestrate quarterly meetings for employees to discuss ongoing problems or issues; develop working relationships that help drive operations forward. • Pilot development of a customer interaction system that tracks customers entering the business and their reaction to the service, products and ongoing marketing strategies; used information to increase overall customer satisfaction and demand by increasing the effectiveness of new marketing decisions while also understanding current sales efficiency. • Organize and head the entire delivery process which includes scheduling, personnel, delivery and follow up to promote maximum customer satisfaction and retention.• Advance development of a detailed tracking system that accurately measures the cost of deliveries, the time spent on them and overall profits on a daily basis to help in the creation of bettering operating procedures.• Utilize excellent customer service skills to provide honest and genuine engagements with customers after the sale has been made to ensure they are satisfied with the service they received while also establishing relationships that increase overall customer retention.• Create and implement effective cost-saving strategies and measures like automatically adding the delivery cost to the furniture cost and promoting a free delivery service that decreased complaints and overall operations expenses without lowering efficiency or output. • Achieve exceptional sales results for the company by assisting with the efficient hiring and development of new sales team members who helped increase sales by 15% in a single year through the creation of a second store that accounted for about 10% of the company’s total sales.

• Assumed responsibility for all aspects of warehousing necessary to maintain a high-level of organization and operations efficiency while also completing other tasks like assisting sales teams and bulk delivery drivers complete their delivery routes when main responsibilities were taken care of. • Reviewed and restocked inventory to ensure that the product was always available and ready for sales staff in an effort to maximize operations efficiency.• Headed shipping and receiving efforts directly related to the operation of the warehouse with a focus on maintaining high operational outputs.• Increased the completion of various, important responsibilities by delegating tasks to up to three supporting staff at a time depending on how busy the work day was.• Implemented and adhered to company regulations, policies and procedures to ensure the continuation of operations efficient and safe working environments.• Ensured all staff operated machinery safely while also guaranteeing that all technological equipment was well-maintained.

• Collaborated with the Lead Branch Office Administrator (BOA) to complete various tasks from the most basic responsibilities to covering the office when they were off.• Completed any extra computer work the Lead BOA needed help with like paying bills, updating accounts, etc.• Established effective communications with clients through phone calls to efficiently set appointments, give updates, etc.• Answered phone calls and made sure clients had the answers they needed or referred them on to the Financial Advisor for more detailed answers.