Caleb Govender Email & Phone Number

Gauteng, South Africa

South Africa

• Collaborated daily with warehousing partner (3PL) to manage distribution services for 2000 inventory items worth R100 million. Tasks included receiving, storing, shipping, exports, handling returns/damage, customer complaints and overseeing maintenance/administration to meet customer needs.• Identified root causes for inventory write-offs and slow-moving stock, devising action plans to mitigate issues. Collaborated with marketing and sales teams, analyzing SAP forecast data, historical sales, market trends and customer data.• Ensured accurate inventory management by daily interaction with warehousing partner, analyzing and using lean problem-solving methods to address discrepancies per service level agreements. Monitored cycle counts, stock reconciliations, and coordinated annual inventory stock counts using ERP systems.• Managed key warehouse supplier relationships, conducting monthly reviews and negotiations based on performance as outlined in service level agreements• Identified supplier risks, developed mitigation plans, and sourced alternative suppliers meeting global standards quarterly, leading to cost savings.• Managed daily supplier communication, promptly resolving transactional issues and gathering essential information such as invoices, tracking details, and tax documentation.• Analyzed, presented, and communicated global Key Performance Indicators (KPIs), including OTIF, and performance reports• Produced precise analysis reports and dashboards with Power BI to monitor weekly/monthly performance metrics. Collaborated with marketing, sales, and finance teams on cycle counts, stock accuracy, inbound/outbound KPIs, shelf expiry management, forecasting, inventory days, and financial billing to support management decisions.• Utilized Lean Management methodologies Kaizen’s & implemented sustainable solutions to tackle root causes, improving cost-effectiveness in warehouse material procurement, operational efficiency and service quality with suppliers

South Africa

𝐃𝐨𝐦𝐞𝐬𝐭𝐢𝐜 𝐓𝐫𝐚𝐧𝐬𝐩𝐨𝐫𝐭 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:• Managed daily operations and interfaced with transportation stakeholders to ensure smooth functioning.• Played a key role in enhancing delivery execution, productivity, system functionality, and overall quality through continuous improvement initiatives.• Implemented effective freight cost management strategies and conducted thorough invoice control and audits to optimize operational expenses.• Acted as the primary point of contact for operational and tactical partner management, fostering collaborative relationships for mutual success.• Identified root causes of customer complaints through thorough analysis, leading to enhanced delivery satisfaction and retention.• Provided support to the Sales Team by addressing special requests and coordinating required transport services to meet customer needs.• Maintained process compliance by conducting regular audits and checks to ensure the implementation of risk mitigating controls within the transport operation and overall processes.𝐈𝐦𝐩𝐨𝐫𝐭 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:• Oversight of on-time imports (OTIF) by updating estimated time of arrival (ETA) information in SAP, ensuring high reliability & ensuring compliance with import regulations and standards.• Coordinating with freight forwarders to track shipments' ETA and managing shipping documents for clearing processes.• Tracking and troubleshooting issues associated with import shipments.• Maintaining comprehensive records of inbound shipments, promptly communicating delays to the organization, conducting root cause analysis, and escalating issues for resolution.• Proactively identifying improvement opportunities and leading initiatives.• Handling complaints and liaising with Hilti HQ to address root causes.• Managing daily operations and scheduling of inbound shipments with Freight Forwarders.

City Of Johannesburg, Gauteng, South Africa

• Managed communication with clients and suppliers through various channels for tracking deliveries and addressing changes.• Planned routes, scheduled vehicles, and oversaw cargo loading and dispatch in SADC regions.• Employed problem-solving skills to address breakdowns, accidents, and delays.• Handled pre-clearing, clearing, and forwarding of loads on a daily basis.• Proactively monitored cargo upliftment to prevent demurrage charges, managed purchase orders, invoicing, rate negotiations, revenue forecasts, SOPs, and acquittals.

South Africa