Assistant Store Manager
Current- Coached hundreds of change-averse employees to embrace major changes in employment and lifestyle.- Contributed to multiple corporate taskforces assigned to brainstorm and write substantial changes to corporate policies, procedures, trainings, and best practices. - Hired, supervised, trained, and transitioned diverse rotating labor force/clientele of 50-95 temporary employees-in-training, most of which had tenures of under 1 year. - Managed 7 Supervisors/Trainers ,including 5 that I hired, trained, and retained long-term.- Consistently exceeded sales and production quotas for multi-million-dollar store, resulting in steady sales growth year over year.- Provided ongoing daily praise and corrective feedback to employees that struggle to maintain professional work behaviors.- Mentored clientele through many complex and unique challenges such as abuse, mental health complications, emotional trauma, mental and physical disabilities, and generational poverty.- Operated as Interim Manager of Bishop’s Storehouse food pantry during COVID quarantine, leading staff transition from thrift store operations to perishable supply-chain management.- Oversaw production for 3 years, including shipping/receiving, product prep, and inventory.- Oversaw retail operations for 3+ years, applying high standards of merchandising, product rotation, and customer service.- Led a collaborative working group to prep, set, and stock new store from empty to over 100,000 products, ready for Grand Opening in less than 2 months.- Assigned ongoing schedule rotation for 10 full-time staff, covering variable hourly shifts of store oversight, 12 hours/day.- Administered safety/risk management program.- Taught dozens of classes, including monthly 2-day community Job Search workshop.- Coordinated, orientated, and supervised hundreds of volunteers.- Presented training lessons to business, community, and ecclesiastical leaders.- Developed system-wide supervision/leadership training program.
