Caleb Harwell Email & Phone Number

Fort Smith, Arkansas, United States

Fort Smith, Arkansas, United States

As a seasoned Senior Technical Project Manager, I bring a wealth of experience in orchestrating complex, high-stakes projects from inception to successful completion. I have successfully led the deployment of cutting-edge technologies, including 5G, 6GHz, BGP, and Multihoming, significantly enhancing network speed and reliability for ISP customers. My comprehensive cybersecurity strategy resulted in a remarkable 65% reduction in security incidents and data breaches. By adopting SDN and NFV technologies, I streamlined operations, achieving a 30% reduction in operational costs. I spearheaded the development of innovative customer-facing applications and self-service tools, improving user experience and reducing support ticket volumes. Collaborating with regulatory bodies, I ensured compliance with industry standards and regulations. Leading a 10-person technology team, I managed network design, infrastructure maintenance, and technology innovation. I developed and executed the technology vision and strategy, aligning it with the company's business goals. Overseeing a multimillion-dollar technology budget, I optimized spending for maximum ROI, resulting in a 60% increase in the customer base. I established and maintained strategic partnerships with technology vendors and equipment suppliers, driving the development and implementation of network expansion plans to serve underserved regions, thereby increasing market share.

As a dedicated Business Unit Project Manager, I successfully led the transition of our procurement system to a newly developed software within three months, complete with comprehensive user training and documentation. I optimized processes and developed a robust responsibility matrix, enhancing operational efficiency. My efforts in optimizing performance and incentive plans led to significant improvements in employee motivation and productivity. Through meticulous market research and proactive client outreach, I increased our client base by 30% compared to the previous year. I conducted an in-depth analysis of existing clients and projects, providing valuable insights for strategic planning. I provided strong leadership to managers, supervisors, professional staff, and hourly operators, fostering a collaborative and high-performing team environment. By implementing onboard training, systems configuration, and server-side upgrades, I increased manufacturing efficiency by 33%. The deployment of a new procurement system was seamless, thanks to extensive technical documentation, training, and feature visibility. Additionally, I expanded and deployed a Ubiquiti Enterprise network environment, ensuring robust and scalable network solutions. I led project development for accounts valued at $1.25 million and above, consistently delivering within a 3-4 month timeframe. Let's connect and explore how my expertise can drive success for your organization.

Fort Smith, Arkansas, United States

As a Business Development Manager, I have cultivated positive long-term relationships among stakeholders, shareholders, external partners, internal cross-functional teams, and international studios, ensuring all assets align with brand guidelines and proprietary standards. I consulted with executive leadership on business strategy, risk assessment, and partnerships with outsourced services, providing valuable insights for strategic decision-making. I coordinated complex network projects and installations, managing communications with technicians and stakeholders to upgrade network equipment, including WiFi 5/6/6E routers and switches, Mesh Networks, NBU, server installs, server capacity expansion, and cable installations.I excelled in presenting technical documentation, invoices, and consultations to senior-level management and executives, including Presidents/CEOs, VPs, and Directors. Working closely with clients, I assessed risk, profit/loss, project milestones, and future updates to network infrastructure, ensuring all projects met high standards. My role in new business development was pivotal; I attracted and maintained a client base that led our branch to be the top earner for three consecutive months, despite having less than a fifth of the staff of other branches.I developed comprehensive project plans encompassing product strategy, project objectives, technologies, systems, risk assessments, and information specifications, along with performance metrics. I effectively forecasted schedules, budgets, and staffing for multiple offices and concurrent projects. My leadership extended to numerous full network software and hardware installations and upgrades using Cisco and Ubiquiti, maintaining client communication across over 120 accounts. Additionally, I was instrumental in internal roadmap development and production materials.

Little Rock, Arkansas Area

As a Technical Project Manager, I have consistently developed and updated comprehensive project plans, detailing objectives, technologies, systems, information specifications, schedules, funding, and staffing. My expertise in managing project execution ensures strict adherence to budget, schedule, and scope. By overseeing the reporting and monitoring of performance metrics, I have successfully aligned customer, employee, and stakeholder expectations, conducted thorough risk assessments, and enhanced satisfaction and retention. These efforts resulted in record-high improvements to Profit and Loss reports, increasing revenue by over sevenfold compared to the previous year.I led technicians in the installation of new networking equipment, including switches, firewalls, APs, hardware backups, wiring, PCs/Macs, routers, exterior WiFi equipment, and ISP coordination. My leadership facilitated the company's expansion of services from basic repairs to full network installations for both residential and major corporate clients. I played a pivotal role in reforming the company's culture, achieving an impressive employee retention rate of over 90%.My projects have included service expansion into new technologies, various full network installations and upgrades for companies, and coordinating large teams of engineers and repair personnel. I have also been responsible for crafting numerous project proposals, consistently delivering exceptional results.

Little Rock, Arkansas

As a Virtual Reality Specialist, and then Technical Project Manager, I have established production pipelines across multiple offices for end-to-end software and VR development. I pioneered systems to evaluate and streamline standards for team output, product quality, sales performance, and delivery success metrics. I initiated and led new projects, content, and features for VR and software development, meticulously breaking down tasks, forecasting risks, addressing potential bottlenecks, and setting milestones. I organized weekly playtests during the development of experiences, efficiently dispersing feedback to ensure continuous improvement.Leading multidisciplinary teams of 10-55+ through all phases of software development and interactive media production, I managed projects valued between $350K and $5M+. My comprehensive product management and ownership of in-house virtual reality software and experiences led to a threefold increase in sales and a fivefold increase in profits over the previous year. I reformed product documentation using Smartsheet, transitioning teams from basic Gantt project management solutions to JIRA and Confluence. Collaborating with Scrum Masters, I coordinated sprints and effectively managed teams for project success.I worked closely with systems analysts, engineers, programmers, and other specialists to design systems, obtaining critical information on project limitations, capabilities, performance requirements, and interfaces. Notable projects include the full HypnosVR scent release development, coordinating multiple teams across countries and time zones, involving biologists, botanists, chemists, programmers, artists, designers, and engineers. I also oversaw HypnosVR installations in various locations.

Russellville, Arkansas

As a Project Manager, I wrote and maintained detailed technical and training documentation, ensuring clarity and consistency across all projects. I managed teams of 10+ on projects ranging from $50K to $150K and held product ownership for over 20 full-stack hardware and software development initiatives. I oversaw the development of new business and projects, coordinating teams from the initial development phase through to post-product live operations and support, while consulting clients on updates and progress. Year over year, I developed over 30 projects.I led training sessions and community outreach efforts within the company's not-for-profit sector, delivering technical breakdowns and presentations to employees and executives. I negotiated with project stakeholders and suppliers to secure necessary resources and materials. By reviewing project plans, I effectively coordinated project activities and facilitated cooperation among department heads, managers, supervisors, vendors, and other key personnel to resolve issues.I assigned and reviewed the work of systems analysts, programmers, and other computer-related workers, ensuring high-quality outputs. Additionally, I developed and managed annual budgets to maintain financial health. Key projects included full hardware, firmware, and software development for scent release technologies, VR experience technologies, website development, video game development, vendor negotiation on-site, various contract proposals, and tutoring and public classes for the company's non-profit division.

Dardanelle, Arkansas

As a Technician, Lead Technician, and ultimately Technician Manager, I hired, supervised, and directed team members, leading technicians on network and PC installations for various businesses, including the Army Corps of Engineers. I consistently stayed updated on both old and new networking and computing technologies, ensuring clients were informed about these advancements. Recognized for exceeding goals and supporting company culture, I was promoted within a one-year timeframe.My responsibilities included installing and performing minor repairs to hardware, software, or peripheral equipment according to design or installation specifications. I developed training materials and procedures, and trained users in the proper use of hardware and software. Additionally, I maintained and administered computer networks and related computing environments, including hardware, systems software, applications software, and all configurations. I diagnosed, troubleshot, and resolved hardware, software, or other network and system problems, replacing defective components when necessary.Notable projects included network installations for the Army Corps of Engineers, as well as various network installations for businesses and residences. I also coordinated hardware procurement and negotiated with vendors to secure the best resources.