Caleb Hills Email & Phone Number

Pittsburgh, Pennsylvania, United States

Greater Pittsburgh Area

Pittsburgh, PA

• Provided internal end user support including deployment and configuration of laptops, desktops, IP phones, and smartphones. Tracked and audited end-user hardware and software licenses. Provided desk-side and remote.
• Created and implemented a customized deployment for a Java based software package including deploying an open source JRE and documenting the creation process and procedures for updating.
• Coordinated with HR and others to set up equipment and procedures for the company’s first completely remote employee.
• Documented and performed changes according to established procedures including both emergency changes during outages and scheduled after hours changes.
• Configured VLANs, MAC filtering and alerts on ports for managed Juniper switches.

Greater Pittsburgh Area

• Handed Tier 1 job tickets (printer assists, tape backup, connectivity issues, etc.), checked in visitors to the data center and to customer rack(s) and equipment, tracked shipping/receiving and covered the front desk.
• Worked with help desk team on projects to upgrade the Cisco phone system during free cycles.
• Organized, updated, and created documentation and checklists for duties related to position.

Mooresville, IN

• Conducted on-site troubleshooting, new installation, and upgrades for a variety of hardware including computers, SMART Boards, and IP phones. Performed basic maintenance on IP PBX phone system; configured new phones.
• Managed Server 2012 R2 domain performing basic maintenance adding users and creating policies.
• Performed all work after normal business hours in order to avoid disrupting classrooms.
• Created documentation for entire network and IT procedures.

Camby IN

• Oversaw 5 employees across various locations including training, scheduling, and support for complicated problems. Managed customer expectations and found solutions for difficult situations. Worked on multiple systems.
• Established 4 new small business relationships in 2016 and served as a lead technician performing on-site repairs, creating documentation, and acting as a helpdesk service. Specifically diagnosed and repaired multiple.
• Completed time-sensitive projects including configuring, building, and delivering a $6000 CAM workstation in 3 business days.
• Coordinated with AT&T and site ownership to upgrade infrastructure and install fiber.

Camby Indiana

• Responsible for entire repair process from initial diagnosis and intake at front counter to hardware and software repair to final check out. Communicated with customers by phone and in person throughout entire repair.
• Developed and refined virus cleanup process. Researched and found new virus tools, significantly increasing efficiency and speed.
• Provided phone support to small business customers troubleshooting and supporting a wide variety of issues

Mooresville, IN

Hung drywall, replaced carpet, painted, installed baseboards, installed ceiling tiles, cleaned carpets, moved furniture, spread mulch, and fulfilled any requests.Summer only