Caleb Johnson Email & Phone Number

Install and service authorized smart home technology and satellites in customer homes.• Ensure on-time arrival to daily customer appointments.• Provide exceptional customer service by educating customer on range of options available.• Coordinate with manager and dispatcher for the purpose of completing service and work orders efficiently.• Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair.• Inform dispatcher and or manager the status of service to ensure appropriate action.• Replace system components as assigned; panels, audible/visual alarms, etc.• Request equipment and supplies for the purpose of maintaining inventory and ensuring availability of equipment required to complete service.• Respond to emergency situations during and after hours to resolve immediate safety concerns.• Maintains assigned vehicle, tools, and equipment.• Excellent written and communication skills certify that inventory records are accurately documented.

• Resolve product or service problems by clarifying the customer complaint; determining the root cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution• Prepare product and service reports by collecting and analyzing customer • information• Synchronize sales promotion activities, such as preparing merchandise displays and distribution of advertising copy materials while creating a Customer First environment through proper sales and backroom presentation standards.• Calculated inventory and marked merchandise while referring to the specified price list.

Scottsdale, Arizona, Us

Conducted routine manufacturing batch production record review in support of product release in accordance with specifications and SOPs.Executed walkthroughs of GMP areas documenting observations and areas of concern to support inspection readiness of the manufacturing facility and support areas.Assured all electronic and paper documentation, which requires QA review is in compliance with corporate and site procedures, GMP regulations, 5S, FIFO and other industry guidelines.Collaborated with Operations by providing quality oversight and guidance for atypical events.Mentored and provided guidance to less experienced staff.

Cork, Ireland, Ie

Advanced and sustained purchasing strategies for subcategories of MROpurchases, communicating and implementing purchasing strategiesNegotiated, reviewed and maintained contracts on indirect material purchases for a wide variety of purchases including Capital Equipment, Industrial Gas,Welding Supplies, PPE, Tools and ConsumablesOperated E-purchasing tools to reverse auction, RFP and RFQ purchases to drive savings and value for JCIAfforded and evaluated both internal and external tracking information, while working with JCI financial controllers, leadership and suppliers to track implementation, savings and contract complianceLiaised with the Continuous Improvement team to jointly find new and creative ways to drive savings, operational efficiency and value for JCI while ensuring business needs are translated to specificationstowards suppliersDesign or implement plant warehousing strategies for production materials or finished products.Served as procurement subject-matter-expert and provide both advisory and sourcing support to business unit end-usersConstantly monitored supplier market and identify opportunities resulting from new product offeringsand/or market shifts (e.g. entry or exit of suppliers, changes in pricing, risk on category).Executed supplier qualification for all new and strategic suppliers using JCI-approved process.Assisted to lead procurement strategies and work with various stakeholders to support business requirementsBuild and maintain strategic relationship with key suppliers and sub-contractors

Cork, Ireland, Ie

Sandy Springs, Georgia, Us

Managed all functions of a Jimmy John's restaurant to ensure customer service and high quality products were delivered and ensured restaurant profitability. Responsible for the successful execution of fast, accurate, sandwiches while on-boarding new team members to develop and grow a culture that focused on providing the world-class customer serviceControlled inventory management and tracking using ERP software to set Pars to minimize food cost and provide the freshest product to our customersAnalyzed historic sales data to set appropriate staffing levels to provide the bestcustomer service while decreasing labor costs.Executed timely preventive maintenance and upkeep on store's equipment and supplies.Collaborated with corporate auditors and local health inspectors to ensure our operation method met or exceeded legal requirements for health and safety

Sandy Springs, Georgia, Us

Managed at eight different facilities, providing effective operations for the facilitiesDaily product preparation to ensure the highest quality of productOversaw day to day operations including employee management, operational, daily set up, service, customer complaints, cash and banking procedures

Sandy Springs, Georgia, Us

Managed at eight different facilities, providing effective operations for the facilitiesDaily product preparation to ensure the highest quality of productOversaw day to day operations including employee management, operational, daily set up, service, customer complaints, cash and banking procedures

Milwaukee, Wi, Us

Performed standard laboratory testing procedures including sample collection and preparation using a scientific and statistical analysis to explore resultsProficient use of a variety of equipment including CNC Lathes, A CNC Milling Machine, SEM Electronic MicroscopePrepared chemical etchants for exploring grain structure for a variety of metals and observed and recorded results relevant to testing and evaluationWorked with senior engineering team review project instructions ascertain test specifications, procedures, objectives, test equipment, nature of technical problem and possible solution.Assisted in set up and testing per diagrams and instructions to investigate design proposals for improving equipment performance or other factors and to obtain data for development, standardization and quality assurance.

Milwaukee, Wi, Us

Co-authored grant proposals for government funding for projectsPrepared metallographic samples for analysis