Caleb Johnson Email & Phone Number

Chanhassen, Mn, Us

Develops and executes comprehensive operational strategies to support Lift Brands' objectives, including the management of multiple locations, facilities, and service offerings.- Directs and manages BI and data warehouse functions, leveraging data analytics to inform decision-making, improve operations, and enhance business performance.- Oversees budgeting, financial forecasting, and cost management for operational services, ensuring cost-effective resource allocation and adherence to budgetary constraints.- Manages relationships with vendors and suppliers, negotiating contracts, ensuring service quality, and monitoring compliance with agreements.- Lead the single largest member management system migration, overseeing the transition of critical data and payment processing functions to new systems while ensuring minimal disruption to operations.- Identifies and implements technology solutions to enhance operational efficiency, including the adoption of software systems for scheduling, reporting, and client management.- Manages a global technical support team, ensuring efficient and responsive support to internal and external stakeholders, including clients and employees, while maintaining high service standards.- Generates comprehensive operational reports, maintains records, and provides detailed documentation of operational activities and performance.

Chanhassen, Mn, Us

Developed and executed the IT strategy for Lift Brands, aligning technology solutions with business objectives, and ensuring IT investments supported the company's growth.- Led and managed a high-performing IT operations team, providing clear direction, guidance, and support to achieve operational excellence, and fostering a culture of innovation and teamwork.- Oversaw the design, implementation, and maintenance of the IT infrastructure, including servers, networks, and data centers, ensuring optimal performance, security, and scalability.- Managed the IT budget, allocating resources effectively, optimizing costs, and ensuring that IT investments were aligned with strategic goals and financial constraints.- Managed relationships with IT vendors and suppliers, negotiating contracts, evaluating service quality, and ensuring that products and services met the company's requirements and standards.- Oversaw a global technical support team, ensuring that they provided efficient and responsive support to internal and external stakeholders, maintained high service standards, and resolved technical issues promptly.- Implemented robust security measures and compliance practices, safeguarding data and ensuring compliance with industry regulations and standards.

Chanhassen, Mn, Us

Directed and managed a global technical support team, providing clear leadership, guidance, and support to ensure efficient and responsive technical support services for internal and external stakeholders.- Supervised the operation of a service desk, overseeing the handling of technical inquiries, incident reports, and service requests, ensuring timely and effective resolutions.- Managed staffing levels, schedules, and resource allocation to ensure adequate coverage for technical support services across different time zones and regions.- Implemented and managed ticketing systems to track and prioritize technical support requests, facilitating streamlined issue resolution.- Provided training and development opportunities for technical support team members, enhancing their technical skills, customer service capabilities, and knowledge of company products and services.- Enforced quality control measures to maintain high service standards, conducting regular performance assessments, monitoring customer satisfaction, and initiating corrective actions as needed.- Created and maintained a comprehensive knowledge base, including troubleshooting guides and solutions, to assist technical support team members in addressing common technical issues.-

Chanhassen, Mn, Us

Directed and managed a global technical support team, providing clear leadership, guidance, and support to ensure efficient and responsive technical support services for internal and external stakeholders.- Supervised the operation of a service desk, overseeing the handling of technical inquiries, incident reports, and service requests, ensuring timely and effective resolutions.- Managed staffing levels, schedules, and resource allocation to ensure adequate coverage for technical support services across different time zones and regions.- Implemented and managed ticketing systems to track and prioritize technical support requests, facilitating streamlined issue resolution.- Provided training and development opportunities for technical support team members, enhancing their technical skills, customer service capabilities, and knowledge of company products and services.- Enforced quality control measures to maintain high service standards, conducting regular performance assessments, monitoring customer satisfaction, and initiating corrective actions as needed.- Created and maintained a comprehensive knowledge base, including troubleshooting guides and solutions, to assist technical support team members in addressing common technical issues.

Chanhassen, Mn, Us

Owned and operated a Snap Fitness franchise location, responsible for all aspects of business management and development.- Developed and implemented strategic plans to achieve business objectives, including revenue growth, membership acquisition, and profit maximization.- Ensured the smooth operation of the fitness center, including maintaining equipment, cleanliness, and a safe environment for members.- Focused on delivering exceptional customer service and building strong relationships with members to enhance their experience and foster loyalty.- Cultivated relationships within the fitness industry, with other franchise owners, and in the local business community to stay informed about industry trends and opportunities.

Chanhassen, Mn, Us

Delivered high-quality end-user support, assisting franchisees and their staff with routine technology and software-related issues, ensuring smooth and uninterrupted business operations.- Vigilantly monitored computer network activity, identifying potential security breaches or system failures, and proactively addressed security vulnerabilities.- Responded promptly to user requests for help, providing guidance and solutions to users experiencing difficulties with applications, computer tools, or job-related tasks, promoting user productivity.- Conducted in-depth research and troubleshooting to identify the root causes of technical issues, effectively resolving problems and preventing their recurrence.- Provided critical support for new technology implementations, participating in testing software, installing updates, and ensuring a seamless transition to new systems, minimizing disruptions to franchisee operations.- Offered comprehensive customer support via various communication channels, including phone, email, chat, and instant messaging, ensuring prompt assistance and issue resolution for users using computers and mobile devices.- Maintained detailed records of user support interactions, tracked issue resolution, and provided valuable insights to technical teams for ongoing system improvements.

Chanhassen, Mn, Us