Caleb Karnes Email & Phone Number

Leading Video Teleconference Specialist. Manages the scheduling, deployment, and troubleshooting of all VTC systems in support of the US INDO-PACIFIC COMMAND. Primary duties include, but not limited to, the scheduling and coordination of video teleconferencing in support of the USINDOPACOM Military Staff, civilian leadership, and direct support to 4 Star Commander to complete the connection to subordinate commands up to POTUS level events.

Washington, Dc, Us

• Served as IT point of contact addressing hardware, software and systems support needs• Advised users on technical knowledge and resources• Trained entry-level technicians on technical knowledge • Managed, tracked and resolved issues • Performed troubleshooting and diagnostics assessing and resolving issues

CANES Helpdesk Operator• Provided helpdesk communication and administration support • Ensured efficient and secure operations answering calls and escalating issues• Exceeded performance objectives resulting in promotion to technician• Provided helpdesk communication and administration support • Ensured efficient and secure operations answering calls and escalating issues • Exceeded performance objectives resulting in promotion to technician Cryptographic Equipment Operator Cryptographic Equipment Operator • Operated cryptographic equipment coordinating installation, operation and maintenance • Maintained accurate records documenting logs, forms, and database files• Adhered to security procedures ensuring classified information data protection