Caleb Lugo
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Caleb Lugo Email & Phone Number

Operations Implementation Analyst at SWBC
Location: San Antonio, Texas, United States 6 work roles 1 school
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Role
Operations Implementation Analyst
Location
San Antonio, Texas, United States
Company size

Who is Caleb Lugo? Overview

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Quick answer

Caleb Lugo is listed as Operations Implementation Analyst at SWBC, a company with 1857 employees, based in San Antonio, Texas, United States. AeroLeads shows a matched LinkedIn profile for Caleb Lugo.

Caleb Lugo previously worked as Employee Benefits Project Coordinator at Swbc and Customer Care Analyst at Fce Benefit Administrators, Inc.. Caleb Lugo holds Business Administration And Management, General from Texas A&M University-San Antonio.

Company email context

Email format at SWBC

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SWBC

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Profile bio

About Caleb Lugo

Pursuing IT was a path that took years for me to discover. I have a long work career, and have been on the giving and receiving end of many industries. This instilled a deep foundation of empathy in me. From labor, to sales, to corporate roles, all expanding my perspective and strengthening my ability to focus on and value the individual. My first job was selling T-shirts outside of Wrigley Field. Today I am an IT student pursuing my Google IT support certificate. I am a customer service professional with years of experience in insurance, and a keen ear and mind for troubleshooting. I welcome challenge, I lead with empathy, solve problems with creativity and I enact and welcome positive change in the workspace.

Current workplace

Caleb Lugo's current company

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SWBC
Swbc
Operations Implementation Analyst
San Antonio, TX, US
Website
Employees
1857
AeroLeads page
6 roles

Caleb Lugo work experience

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Operations Implementation Analyst

San Antonio, TX, US

Employee Benefits Project Coordinator

Current

San Antonio, Texas, United States

Sep 2024 - Present

Customer Care Analyst

San Antonio, Texas, United States

  • Providing exceptional customer service and assisting/educating members (clientemployees) and providers (medical facilities) on benefits, open enrollment guidance,correspondence on claims, and any other requests
  • Running extensive reports on department metrics on a daily, weekly and monthly basis forclients
  • Created P&Ps for said reports to streamline and standardize processes
  • Handling inbound and outbound calls throughout the day while assisting with multipleprojects
Mar 2024 - Sep 2024

Intern

San Antonio, Texas, United States

  • Planned, organized and managed component part delivery routes to reduce downtime, cutcosts and improve inventory accuracy
  • Delegated tasks to affected departments to improve efficiency of standardized work
  • Provided visual daily update presentations detailing goals, daily tasks, work processes, andpositive/negative changes in statistics (KPIs)
May 2023 - Sep 2023

Insurance Agent

San Antonio, Texas, United States

  • Analyze carrier quotes and coverages to determine the best options for clients in both newbusiness and annual renewals
  • Research all assets currently owned by insureds to upsell additional products to meetcustomer needs
  • Conducted educational seminars for clients, prospects, and referral partners
  • Delivered excellent customer service through relationship building, handling renewals,endorsements and retention
  • Managed book of customer policy accounts
Jun 2021 - Jun 2022

Worship Coordinator

San Antonio, Texas, United States

  • Collaborated with leadership team, organizing and scheduling worship services
  • Assisted with administrative duties
  • Performed music
  • Mentored adolescent congregants
  • Represented as an ambassador of the culture and values of the ministry
Nov 2019 - Jan 2021
Team & coworkers

Colleagues at SWBC

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1 education record

Caleb Lugo education

FAQ

Frequently asked questions about Caleb Lugo

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What company does Caleb Lugo work for?

Caleb Lugo works for SWBC.

What is Caleb Lugo's role at SWBC?

Caleb Lugo is listed as Operations Implementation Analyst at SWBC.

Where is Caleb Lugo based?

Caleb Lugo is based in San Antonio, Texas, United States while working with SWBC.

What companies has Caleb Lugo worked for?

Caleb Lugo has worked for Swbc, Fce Benefit Administrators, Inc., Avanzar Interior Technologies, Ltd, Allstate, and Luminous Church.

Who are Caleb Lugo's colleagues at SWBC?

Caleb Lugo's colleagues at SWBC include Ayla Ayala, Becky Spencer, Graciela Kresch, Cynthia Van Derbur, and Cynthia Vu.

How can I contact Caleb Lugo?

You can use AeroLeads to view verified contact signals for Caleb Lugo at SWBC, including work email, phone, and LinkedIn data when available.

What schools did Caleb Lugo attend?

Caleb Lugo holds Business Administration And Management, General from Texas A&M University-San Antonio.

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