Caleb Johnson Email & Phone Number

Hermiston, Oregon, United States

I work directly with B2B clients, helping to onboard, and to answer any technical questions they have about our platform.I monitor our cloud infrastructure with tools like Datadog to ensure maximum up-time. When things break, I troubleshoot and find the root cause, then escalate and work with various teams to drive issues to resolution.I use IAC tools like Terraform and Kubernates to maintain and scale our cloud infrastructure.I work with our software engineering teams to review, test, and deploy code changes.

Portland, Oregon, United States

***Acquired by Bakkt***

United States

I was a global point of escalation for all Data Center Technicians in the AWS data centers.I worked to identify systemic issues in the server fleet. When issues were identified, I dived deep to find the root cause, and the path to resolution. This involved working with hardware engineering, service teams (ec2/ebs/s3/etc), and by organizing remediation efforts with techs on the ground.I worked on a variety of projects with massive global scope and impact across the AWS fleet, from writing python scripts to translate server metrics into actionable hardware repair tickets, to spearheading process improvement and documentation efforts.

Boardman, Or

I created great customer experiences by minimizing customer impact during high severity server and network events.I supported server and network hardware through deploy, troubleshooting, & break-fix.I trained new hires, ran rackdown/high severity event training, and directed training for specialized equipment like Hitachi VSP and Quantum iScalar Tape Libraries.

Oregon