Caleb Madison Email & Phone Number

Christiana, Pa, Us

Lancaster County, Pennsylvania, United States

Lancaster County, Pennsylvania, United States

West Chester, Pennsylvania, United States

• Designed and implemented strategic initiatives such as networking with clinicians and physicians at external inpatient and outpatient facilities, correction officers, and government officials that resulted in an increased client base by 100% in 1.5 years• Designed and spearheaded expansion strategies, facilitating licensure to 5 additional counties in Pennsylvania• Designed and implemented strategic initiatives including expanded offerings and incentives to members, resulting in reduced no-show rate of 15% in 1.5 years (industry average no-show rate is 42%)• Act as the onsite expert in operations skills, being a resource for other counselors and clinical staff and conducting weekly counselor meetings• Conduct financial and operational analysis to inform and develop new programs, lines of business, and growth opportunities• Proactively and continuously serve member needs to build trusted member relationships• Manage hiring, evaluation, and disciplinary processes of counselors

West Chester, Pennsylvania, United States

• Perform clinical evaluations and facilitate new member intake as an ASAM-certified counselor• Lead 3-hour IOP group counseling sessions on recovery and sobriety• Perform individual counseling sessions using strategies such as CBT and Advance Motivational Interviewing for individuals with substance abuse and co-occurring disorders such as anxiety, depression, and bipolar disorder• Responsible for writing comprehensive DAP notes detailing therapy sessions

West Chester, Pennsylvania, United States

• Provide administrative assistance, analyze internal processes, and implement and manage programs to improve operations• Monitor the appointment scheduling regularly to ensure that staffing needs are met• Support new business development and business planning objectives by driving digital marketing, website development, and expanding business opportunities through networking and public speaking• Support risk management processes to analyze potential risks to find, assess, and control threats to the company’s financial security• Ensure compliance with procedures and the timely submission of billing data• Approve and code invoices for payment

West Chester, Pennsylvania, United States

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.• Create, maintain, and enter information into databases.• Set up and manage paper or electronic filing systems, recording information, updating paperwork, and maintaining documents.• Schedule and confirm appointments for clients and counselors.