• Assisted General Manager and Human Resources team with the active and ongoing recruiting of new team members• Successfully hired and retained new hires for overnight shift and lowered turnover rates for the hotel• Responded to external customer service surveys regarding guests' experience at the hotel and provided information and satisfactory resolutions for guests• Oversaw full hotel operations as acting manager during General Manager's absence• Successfully… Show more • Assisted General Manager and Human Resources team with the active and ongoing recruiting of new team members• Successfully hired and retained new hires for overnight shift and lowered turnover rates for the hotel• Responded to external customer service surveys regarding guests' experience at the hotel and provided information and satisfactory resolutions for guests• Oversaw full hotel operations as acting manager during General Manager's absence• Successfully maintained the hotel’s accounts receivable within 30-60 days through effective and consistent communication with external clients• Planned and coordinated monthly front office team member meetings Show less

• Exceed guest expectations through personalized service and focused attention to returning guests' preferences• Successfully sold hotel rooms based on specific brand and property amenities and services• Provided prompt and satisfying customer resolutions through acquired knowledge of the hotel property• Effectively resolved guest issues through genuine empathy and thorough communication of resolutions • Readily assisted hotel sales team with the input of room blocks and by… Show more • Exceed guest expectations through personalized service and focused attention to returning guests' preferences• Successfully sold hotel rooms based on specific brand and property amenities and services• Provided prompt and satisfying customer resolutions through acquired knowledge of the hotel property• Effectively resolved guest issues through genuine empathy and thorough communication of resolutions • Readily assisted hotel sales team with the input of room blocks and by providing room inventory information • Assisted guest services manager with accounts receivable payments and accurate reporting of company invoices• Successfully managed suite shop inventory using company budgets and updated appraisal of inventory items• Generated increases in suite shop sales through strategic price lining and the hotel's acquisition of a liquor license Show less

• Instructed and trained students in full detail on routine duties • Assisted manager in coordinating four student positions in kitchen and on the serving line

• Composed weekly web articles for cross country/track and field meets• Gathered relevant information and statistics from cross country/track and field events• Interviewed Messiah coaches for quotes and further information• Successfully met deadlines for web stories

• Enhanced guest experience through tour guide and information-related services• Demonstrated core values of Hershey Entertainment and Resorts, including the delighting of guests• Served the needs of guests beyond routine duties through individualized attention and personalized service• Provided excellent customer solutions through firsthand knowledge of the customer’s park experience

• Instructed and trained team members to ensure safety of operations and satisfactory customer experience • Coordinated daily schedules and team member break times for seven employees