Operations Manager
Current• Manage multiple outsourcing processes for durable medical equipment sales companies• Monitor and support every function of the sales pipeline including advertising, telemarketing sales, physician orders, order fulfillment, insurance billing, and troubleshooting rejected claims• Self-taught Quickbase cloud CRM, Noble House, and Brightree medical billing programs to extract claims and medical product data to link recurring billing errors to specific product sales, thus increasing adjudication rates and corresponding customer revenues by 60%• Created custom Access database application to interface with telemarketing call center databases to calculate weekly sales volume and marketing costs• Analyze financial statements and develop methods for increased productivity and profitability• Formulate and execute objectives for multiple business lines• Communicate business objectives and performance feedback with executives• Solve complex issues regarding marketing, fulfillment, and billing for medical orders
