Caleb Merrett Email & Phone Number

-Meticulously quality check processors’ work by utilizing proper work guides and Matrixes-Effectively complete assigned work in timely manner and promptly learn new functions on short notice-Assist team by creating useful help guides to aid other members on team-Successfully collaborate with co-workers to accomplish tasks and projects-Help train co-workers.

-Efficiently processed consolidations for U.S. Department of Education-Discovered customer errors and researched accounts-Proficiently worked through various programs and processes-Denied accounts or set accounts to originate as appropriate-Rigorously adhered to established laws, regulations and policies

-Cordially handled inbound and outbound calls for delinquent customers-Utilized critical thinking to answer any account questions-Advised customers regarding solutions to resolve account delinquency-Accurately entered customer information for payment transactions-Mentored new Nelnet associates during training period-Completion of 2017 Nelnet Associate.

-Consistently trained and assisted crew members-Opened and closed store-Precisely reconciled store’s safe and tracked store financials daily-Ordered store supplies and completed store inventories-Led quarterly store safety meetings-2013 Simply Outstanding Service Award (S.O.S.), Runza National-2015 and 2016 Recognition for excellent service, Runza National