Caleb Mesplay Email & Phone Number

United States

San Mateo, California, United States

- Direct on-site technicians with implementation and maintenance tickets.- Manage Maintenance ticket queues consisting of upgrades, network cases of trouble, customer voice/data cases of trouble, and network deprovisioning.- Monitor the network for localized and regional outages, diagnose the cause for the outage and implement the quickest resolution while adhering to current business process.

Vancouver, Washington, United States

- Supervise the CPE Logistics Dept, to maintain appropriate inventory levels and ensure that CPE is out on site at the time of install. - Monitor Backlog and make the needed to adjustments to minimize back end X-Factor.- Create systems enhancements to better utilize existing systems. - Monitor individual performance stats, and manage to the exceptions. - Create custom reports to monitor individual Customer roll outs. - Manage 3rd party fulfillment centers for rollout of new Equipment and quality functions.

Vancouver, Washington, United States

- Manage EarthLink small and mid-sized Partner Channel accounts. <10K billers. - Drive base growth, while maintaining happy Partners, and happy customers. - Sell, Service, Maintain- Escalation point for Customers and Partners- Manage Complex Solutions through partnering with internal SME's and the external Partner Channel.

Vancouver, Washington, United States

- Supervise the CPE Logistics Dept, to maintain appropriate inventory levels and ensure that CPE is out on site at the time of install. - Monitor Backlog and make the needed to adjustments to minimize back end X-Factor.- Create systems enhancements to better utilize existing systems. - Monitor individual performance stats, and manage to the exceptions. - Create custom reports to monitor individual Customer roll outs. - Manage 3rd party fulfillment centers for rollout of new Equipment and quality functions.

Vancouver, Washington, United States

- Supervise the TNT dept., in real time to maintain company standards in both the caseload and the call queues. - Second level escalation point for circuits going through the Test and Turn-up process. - Develop and implement install process for new customers to ensure rapid installs with minimal defects. Attend regularly scheduled DRC meetings. - Participate in the in house change order process to ensure customers are getting charged appropriately after initial install for their network has been completed. - Managed twenty three technicians in a fast paced call queue environment. To ensure specific call metrics were met. - Review Escalations for the TNT group as well as the Service Work Orders, and Return Materials Authorizations processes.- Gather and consolidate systems enhancements requests and forward to the appropriate departments.- Put together weekly dept. metrics detailing group performance and history.

Vancouver, Washington, United States

- Work with EarthLink Business AIC’s to install new service on the EarthLink network.- Develop processes to create speedier installs.- Work within the TNT group to create a case handling process that works for the group dynamic. - Work cases in a timely manner to help reduce back end x-factor.- Worked with less tenured staff to bring skills set up to current departmental standards.

Vancouver, Washington, United States

As Case Tech:- Worked mainly cases to provide customers with a speedy resolution to their issues.- Worked with internal customers to help resolve customer issues. i.e... Working with the NOC to find resolution to wide spread issue. - Helped develop our current TNT model.As Call Tech: - Assisted customers with “trouble” complaints.- Utilized company provided tools to provide resolution in a timely and effective manner. - Developed internal processes to deal with ever increasing workloads.

Vancouver, Washington, United States

- Tested and evaluated leased phone lines ordered for high-speed x-DSL circuits.- Troubleshoot problem or suspect lines with suppliers’ techs to ensure the highest available quality was being offered to the customer. - Utilized remote testing software and company databases as an integral part of the order and acceptance process. - Daily interaction with remote technicians throughout the various ILEC’s across the company.

Camas, Washington, United States

- Concise documentation preparation and execution for all out going finished goods.- Maintained records for domestic and international shipments.- Input data for automated tracking of product.- Maintained constant communication with distribution centers and trucking logistics.- Coordination with process technicians and process engineers on the quarantine and shipment hold on suspect product.

Camas, Washington, United States

- Assisted supervisors, in their absence, to ensure that the shipping/ pack-out department was appropriately staffed. - Assisted pack-out team with manual and automated packaging of finished product and preparation for shipment. - Insured that pack-out personnel were rotated through daily tasks and assignments in accordance with predetermined ergonomic guidelines.

Camas, Washington, United States

- Ordered and stocked production lines with parts. - Prioritization of tasks based on quality and quantity of available parts.- Troubleshooting of inventory discrepancies both physically and systematically, assisted by materials software and in house databases.- Ensured a smooth material flow while adhering to nonconforming part and ISO procedures.

Hewlett Packard, Camas, Wa

- Ordered and stocked production lines with parts. - Prioritization of tasks based on quality and quantity of available parts.- Troubleshooting of inventory discrepancies both physically and systematically, assisted by materials software and in house databases.- Ensured a smooth material flow while adhering to nonconforming part and ISO procedures.

Portland, Oregon, United States

- Installation of residential cable services for Columbia Cable utilizing both aerial and underground drops. - Creation of both aerial and underground drops from the tap, in new construction areas. - Installation of inside wiring to the customers equipment location.