Caleb Mesplay work email
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Caleb Mesplay personal email
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Caleb Mesplay is a . at Astound. He possess expertise in troubleshooting, voip, telecommunications, managed services, networking and 45 more skills. Colleagues describe him as "Caleb is one of the best people that I've met in the industry. He was among those who interviewed me for Test and Turn-up tech position and later became my direct supervisor. I really enjoyed working under his leadership. He did everything in his power to help and motivate. He has great technical knowledge and extensive experience in data networks." and "Caleb is a leader that's focused on the strategic objectives of the company at all times. When I worked with him, he demonstrated his leadership every time issues arose that would impact customers. He can be depended on to do what's necessary to support customers both outside the organization and inside the organization. You can take Caleb at his word and know that he'll hold himself accountable. He would raise the bar for any organization that is lucky enough to employ him."
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Implementation Project ManagerAstound Feb 2022 - PresentUnited States
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Network Operations Center TechnicianWiline Networks Jan 2019 - Dec 2021San Mateo, California, United States- Direct on-site technicians with implementation and maintenance tickets.- Manage Maintenance ticket queues consisting of upgrades, network cases of trouble, customer voice/data cases of trouble, and network deprovisioning.- Monitor the network for localized and regional outages, diagnose the cause for the outage and implement the quickest resolution while adhering to current business process. -
Sr. Supervisor / Cpe LogisticsWindstream 2015 - 2017Vancouver, Washington, United States- Supervise the CPE Logistics Dept, to maintain appropriate inventory levels and ensure that CPE is out on site at the time of install. - Monitor Backlog and make the needed to adjustments to minimize back end X-Factor.- Create systems enhancements to better utilize existing systems. - Monitor individual performance stats, and manage to the exceptions. - Create custom reports to monitor individual Customer roll outs. - Manage 3rd party fulfillment centers for rollout of new Equipment and quality functions. -
Account Managment / Relationship ManagerEarthlink Business 2012 - 2013Vancouver, Washington, United States- Manage EarthLink small and mid-sized Partner Channel accounts. <10K billers. - Drive base growth, while maintaining happy Partners, and happy customers. - Sell, Service, Maintain- Escalation point for Customers and Partners- Manage Complex Solutions through partnering with internal SME's and the external Partner Channel. -
Sr. Supervisor / Cpe LogisticsEarthlink Business 2009 - 2012Vancouver, Washington, United States- Supervise the CPE Logistics Dept, to maintain appropriate inventory levels and ensure that CPE is out on site at the time of install. - Monitor Backlog and make the needed to adjustments to minimize back end X-Factor.- Create systems enhancements to better utilize existing systems. - Monitor individual performance stats, and manage to the exceptions. - Create custom reports to monitor individual Customer roll outs. - Manage 3rd party fulfillment centers for rollout of new Equipment and quality functions.
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Sr. Supervisor / Test And Turn UpEarthlink Business 2006 - 2009Vancouver, Washington, United States- Supervise the TNT dept., in real time to maintain company standards in both the caseload and the call queues. - Second level escalation point for circuits going through the Test and Turn-up process. - Develop and implement install process for new customers to ensure rapid installs with minimal defects. Attend regularly scheduled DRC meetings. - Participate in the in house change order process to ensure customers are getting charged appropriately after initial install for their network has been completed. - Managed twenty three technicians in a fast paced call queue environment. To ensure specific call metrics were met. - Review Escalations for the TNT group as well as the Service Work Orders, and Return Materials Authorizations processes.- Gather and consolidate systems enhancements requests and forward to the appropriate departments.- Put together weekly dept. metrics detailing group performance and history.
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Test And Turn-Up Technician (Tnt Tech)New Edge Networks 2004 - 2006Vancouver, Washington, United States- Work with EarthLink Business AIC’s to install new service on the EarthLink network.- Develop processes to create speedier installs.- Work within the TNT group to create a case handling process that works for the group dynamic. - Work cases in a timely manner to help reduce back end x-factor.- Worked with less tenured staff to bring skills set up to current departmental standards. -
Technical Assistance Center Technician (Tac Tech/ Case Tech)New Edge Networks 2001 - 2004Vancouver, Washington, United StatesAs Case Tech:- Worked mainly cases to provide customers with a speedy resolution to their issues.- Worked with internal customers to help resolve customer issues. i.e... Working with the NOC to find resolution to wide spread issue. - Helped develop our current TNT model.As Call Tech: - Assisted customers with “trouble” complaints.- Utilized company provided tools to provide resolution in a timely and effective manner. - Developed internal processes to deal with ever increasing workloads.
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Service Activation / Soc TeamNew Edge Networks 2000 - 2001Vancouver, Washington, United States- Tested and evaluated leased phone lines ordered for high-speed x-DSL circuits.- Troubleshoot problem or suspect lines with suppliers’ techs to ensure the highest available quality was being offered to the customer. - Utilized remote testing software and company databases as an integral part of the order and acceptance process. - Daily interaction with remote technicians throughout the various ILEC’s across the company.
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International Distribution Shipping ServicesHewlett-Packard Sep 1995 - Mar 1998Camas, Washington, United States- Concise documentation preparation and execution for all out going finished goods.- Maintained records for domestic and international shipments.- Input data for automated tracking of product.- Maintained constant communication with distribution centers and trucking logistics.- Coordination with process technicians and process engineers on the quarantine and shipment hold on suspect product. -
Pack-Out CoordinatorHewlett-Packard Sep 1995 - Mar 1998Camas, Washington, United States- Assisted supervisors, in their absence, to ensure that the shipping/ pack-out department was appropriately staffed. - Assisted pack-out team with manual and automated packaging of finished product and preparation for shipment. - Insured that pack-out personnel were rotated through daily tasks and assignments in accordance with predetermined ergonomic guidelines.
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Material HandlerHewlett-Packard Sep 1995 - Mar 1998Camas, Washington, United States- Ordered and stocked production lines with parts. - Prioritization of tasks based on quality and quantity of available parts.- Troubleshooting of inventory discrepancies both physically and systematically, assisted by materials software and in house databases.- Ensured a smooth material flow while adhering to nonconforming part and ISO procedures.
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Material HandlerVolt Technical Resources Sep 1993 - Sep 1995Hewlett Packard, Camas, Wa- Ordered and stocked production lines with parts. - Prioritization of tasks based on quality and quantity of available parts.- Troubleshooting of inventory discrepancies both physically and systematically, assisted by materials software and in house databases.- Ensured a smooth material flow while adhering to nonconforming part and ISO procedures. -
Cable InstallerNorth Sky Communications 1992 - 1993Portland, Oregon, United States- Installation of residential cable services for Columbia Cable utilizing both aerial and underground drops. - Creation of both aerial and underground drops from the tap, in new construction areas. - Installation of inside wiring to the customers equipment location.
Caleb Mesplay Skills
Caleb Mesplay Education Details
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Cumulative Gpa 3.23, Vice-Presidents List Winter Quarter 2000 (Gpa 3.83)
Frequently Asked Questions about Caleb Mesplay
What company does Caleb Mesplay work for?
Caleb Mesplay works for Astound
What is Caleb Mesplay's role at the current company?
Caleb Mesplay's current role is ..
What is Caleb Mesplay's email address?
Caleb Mesplay's email address is cm****@****rks.com
What is Caleb Mesplay's direct phone number?
Caleb Mesplay's direct phone number is +136078*****
What schools did Caleb Mesplay attend?
Caleb Mesplay attended Clark College.
What are some of Caleb Mesplay's interests?
Caleb Mesplay has interest in Children.
What skills is Caleb Mesplay known for?
Caleb Mesplay has skills like Troubleshooting, Voip, Telecommunications, Managed Services, Networking, Mpls, Ip, T1, Dsl, Wireless, Cisco Technologies, Ethernet.
Who are Caleb Mesplay's colleagues?
Caleb Mesplay's colleagues are Karina Urizar, Jimmie Malone, Mark Silva, Ravindra Ajudiya Ajudiya, Carol Oberle, David Hankin, Mm Wake.
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