Caleb Morse Email & Phone Number

Provides leadership and planning for project execution by applying technical information knowledge to complete objectives and deliverables.Transitioned group to an Agile framework for project delivery and break/fix work.Developed the Jira Kanban environment and processes for tracking work and presenting work to management.Leads, negotiates, and verifies project and break/fix work with applicable stakeholders internally, externally, and across organizations including estimating costs and schedules.Manage vendor relationships and identified vendor contract risks. Lead organizational change to firm fixed pricing contracts to ensure service delivery.Developed the Critical Incident Response process for the team to communicate and collaborate on large outages.Work on center level efforts to consolidate engineering tools, document their use, and rationalize to management in and across organizations.Provide mentoring to new Scrum masters, Agile team members, and technical staff.

As part of the business support team I built and standardized our PowerBI reports for direct projects and research efforts.Assisted in managing a $15mm project portfolio with multiple project managers and leads.Utilize Earned Value Management and other management techniques to generate analysis of project statuses related to cost.Analyze finance and project information to provide guidance on budget, staffing, scheduling, and purchases necessary for project success. Assist with customer communication including tracking project management deliverables and presenting project status to external and internal customers.Tracked and planned a large lab capability documentation effort with a Kanban strategy coordinating multiple technical staff and leads to a successful conclusion.

Managed and worked on project deadlines for external customers for security system network design. Designed and created accurate documentation and diagrams for physical security systems including iterative updates accommodating for customer expectations.Mentored and assisted with the training of new network staff and technologists in design procedures and Sandia operations.Created new process for Visio documentation to allow for faster and easier manipulation of drawings which reduced turnaround time for needed design revisions.Presented project designs to external customers.

Kept management up to date with ongoing progress of IT projects and problems.Managed the Netsuite Enterprise Resource Planning environment to allow for operational web sales including assigning and limiting access to different functions across the company.Led the Information Systems Team by delegating tasks, assigning weekly work, and keeping informed of each team members’ workload.Assisted with planning and determining the companies IT strategy for the fiscal year.

Manage the design, oversight, and deployment of new hardware, software, business applications, and network environments. Communicating with clients to ensure new projects align with their business needs.Installation and configuration of new network equipment including switches, routers, firewalls, and wireless access points from vendors including Cisco, Dell, Meraki, Juniper, Xirrus, Meru, and HP.Deployment of new VoIP systems from ShoreTel, Mitel, and Meraki including the circuit setup over POTS, PRI, and SIP. Configuration of new circuits such as internet, MPLS, AVPN, site-to-site VPNs, and wireless failover.Installation and configuration of server hardware and software including VMWare/ESXi hosts, Hyper-V hosts, SAN and NAS equipment, and battery backup solutions. Hardware includes Dell, HP, Micro Tech, EMC, and IBM.

Lubbock, Texas

Manage day to day activities and engineers in the Remote Operations Center and serve as an escalation point for technical issues and client facing issuesCollaborate with management and other Team Leads in the development and implementation of departmental processes, systems, and tools.Maintain communication between departments and management as well as engineers and other team leads.Identify strengths and weaknesses of team members and facilitate learning by coaching or providing suitable training.Provide management with input and insights regarding performance of team members.Serve as the point of contact for other team leads to communicate and resolve interdepartmental issues.

Lubbock, Tx

PC and server support including DNS/DHCP support, server administration, and email protocols.Provide support for network infrastructure involving networking protocols, enterprise level routing and switching as well as firewall and network security maintenance. Developed the process for trouble ticket handling, new hire documentation, and on call procedures.Maintain customer relationships and communicate with customers professionally through email and verbal communication.

•Monitor and maintain the company's antivirus software, Exchange, Active Directory, MS Licensing, corporate phone system, PC and peripheral purchasing and maintenance, as well as other various duties.•Support corporate servers, including setup backups and restores, patching, and monitoring.•Responsible for network security administration, server administration, and other duties related to competencies associated with MCP/MCITP and Cisco certifications.

•Worked with the Enterprise Support Group to provide general tech support to the company.•Tested and implemented a VPN and BYOD (Bring your own device) solution with Aruba access points to provide access to the corporate network securely. •Operating and deploying SolarWinds LEM (Log & Event Manager) software to monitor corporate network activities to help identify and secure possible security threats.•Conduct a survey of the network and servers to help ensure PCI compliance.

Portales Nm

•Helping maintain Eastern New Mexico University’s website by providing constant updates through Dreamweaver.•Graphic design and photo editing tailored for web compatibility. •Helped oversee an entire website upgrade.•Use of HTML, CSS, and JavaScript to edit and update the webpage.

Bachelor Of Science (B.S.), Management Information Systems, General

Bachelor Of Science (B.S.), Management Information Systems, General