Participating in a work group on taking the program from the Initialize phase to Industrialize phase. I am also serving as the Lead Developer where I am designing and developing complex automation processes for the Support Services Division. Member of WSECU Center of Excellence and Governance Board.

Review existing business processes in Support Services (Deposit Operations, Card Services, Records, and Operation Risk Management) and look for various ways for automation. Facilitates and leads subject matter experts through the automation process; looking at how to best utilize tools that are accessible to the credit union.

As a Business Support Specialist, I am responsible for providing cash management (ACH, Wire, Remote Deposit Capture, and Positive Pay) support to branches, departments and clients. The talents I use for this job includes:• Portfolio Analysis• Project Management• Creative problem solving• Customer Service• Project Management• Leadership• Client boarding• Training

Provide new and existing customers with a bank representative who specialized in handling their banking needs. The talents I used for this job included:• Customer Service• Cash Accountability• Decision Making• Goal Setting• Leadership

I started at American Eagle as a sales associate and progressed to become a key holder/assistant manager. As a key holder, I was responsible for meeting company goals in a retail setting. The talents I used for this job included:• Interviewing• Employee Onboarding• Training• Leadership and Motivation• Goal Setting• Sales Focused Customer Service