I bring you 5+ years of experience in Customer Service (SaaS Technical Support) specializing in Phone, Chat, and Email support. I'm a TOP-RATED Upworker with a JOB SUCCESS SCORE of 100%.I have worked with Zendesk, Salesforce, Shopify, Shippit, Re:amaze, Zoom, Orbelo, AliExpress, HubSpot, Bitrix24, Ring Central, Live Chat, Calendly, Google Sheets, Google Docs, and more.Let me retain your customers/clients by;- Answering products questions- Onboarding new clients and helping them get comfortable with your SaaS- Helping your customers with any issues they may face while in your sales journey.- Troubleshooting payment issues- Tackling the desire to churn cases, refunds, and chargebacks- Advising on how to reap maximum benefits by using your SaaS- Conducting weekly, bi-weekly, or monthly health checks to reduce churn rate- Identifying At-Risk cases and proactively taking measures to ensure no exitsAnd more retention-based tasksMy guarantee is instant responses to all inbound queries and tickets.Does this sound like what you're looking to hire for? Let's have a chat about it.Thanks,
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Caleb Mwangi Skills
Caleb Mwangi Education Details
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Technical University Of MombasaSecond Class Honors (Upper Division) -
Kaheti High SchoolB (Plain)
Frequently Asked Questions about Caleb Mwangi
What company does Caleb Mwangi work for?
Caleb Mwangi works for Amberjack
What is Caleb Mwangi's role at the current company?
Caleb Mwangi's current role is Customer Service Rep.
What schools did Caleb Mwangi attend?
Caleb Mwangi attended Technical University Of Mombasa, Kaheti High School.
What skills is Caleb Mwangi known for?
Caleb Mwangi has skills like Customer Experience, Journalism, Customer Focused Service, Customer Onboarding, Business Development, Hubspot, Data Mining, Lead Generation, Typing, Customer Relationship Management, Business Relationship Management, Customer Service.
Not the Caleb Mwangi you were looking for?
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Caleb Mwangi
Nairobi -
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CALEB MWANGI
Administrative Financial Analyst | Expert In Data & Financial Analysis | Statistical Programmer | Alx Certified | Proficient In Python, Excel, Sql, Spss, R, Power Bi | Cfa Aspirant | Odoo & Sage X3 SpecialistNgong -
Caleb Mwangi
Actuarial Science Graduate | Actuarial Analyst | Data Analyst | Financial Analyst | StatisticsNairobi
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