I bring you 5+ years of experience in Customer Service (SaaS Technical Support) specializing in Phone, Chat, and Email support. I'm a TOP-RATED Upworker with a JOB SUCCESS SCORE of 100%.I have worked with Zendesk, Salesforce, Shopify, Shippit, Re:amaze, Zoom, Orbelo, AliExpress, HubSpot, Bitrix24, Ring Central, Live Chat, Calendly, Google Sheets, Google Docs, and more.Let me retain your customers/clients by;- Answering products questions- Onboarding new clients and helping them get comfortable with your SaaS- Helping your customers with any issues they may face while in your sales journey.- Troubleshooting payment issues- Tackling the desire to churn cases, refunds, and chargebacks- Advising on how to reap maximum benefits by using your SaaS- Conducting weekly, bi-weekly, or monthly health checks to reduce churn rate- Identifying At-Risk cases and proactively taking measures to ensure no exitsAnd more retention-based tasksMy guarantee is instant responses to all inbound queries and tickets.Does this sound like what you're looking to hire for? Let's have a chat about it.Thanks,