• Make sense of quantitative data and to spot trends and make predictions• Design research studies and create data collection and analysis plans.• Set up and maintain data repository.• Identify technical and data issues that arise and work with project team to address and resolve issues.• Develop data-related project timelines and manage relevant portions of the project to assure timely completion• Analyze results of study findings• Troubleshooting complex operating systems and software problems by data analysis• Reducing help desk calls through meeting SLAs within strict time frames to prevent breaching i.e. P2-P5 - Acquired high standard of verbal & written communication skills through presenting findings with the 1st, 2nd and 3rd Line Support Teams whilst managing the resolution and escalation of queries.• Experience in administering Active Directory to help End Users• Working on advanced spreadsheets and vast amount of data to pull out relevant information including the use of VLOOKUPS, Conditional formatting and Pivot Tables• PC hardware installation/repair/troubleshooting and imaging –• Network patching with company standards & procedures – Obtained experience in understanding the company’s network infrastructure with the application to network patching across the hospital.Involvement in Technology Projects - Projects including printers, workstations on wheels and operating system migration.

Make sense of quantitative data and to spot trends and make predictions.Design data acquisition trials. Design research studies and create data collection and analysis plans; set up and maintain data repository; Identify technical and data issues that arise and work with project team to address and resolve issues; Develop data-related project timelines and manage relevant portions of the project to assure timely completion; Analyze results of study findings.

• Implement, design and recommend best solutions to user requirements and request. • Support and maintain existing system. • Process inabilities analysed through gap analysis. • Worked with senior managers to determine timeline and cost. • Focused on executing test cases and documenting defects while implementing user acceptance testing. • Regular meetings with users are conducted to gain feedbacks, understand their challenges and initiate the appropriate process to address the issues. • Top down analysis, identifying any gaps and simplifying complex issues into basic components.• In working out full solutions process designs with business were incorporated. • To initiate the development process, managerial analysed the business requirements. • Understand the impact on the existing interface and system with other systems. • Provides agreed, detailed and comprehensive business requirements before passing to the development team.

• I worked on software development life circle accordingly. • Analysed variance between business requirements and system capabilities as GAP was conducted. • New reports are created based on the requirements. • Conducted walkthroughs with the stakeholders using simple methods like power points. • Created report models for ad-hoc analysis and report also involved mapping data, defining data and business rules. • Analysed supporting documentation, e-mail conversations, historical documentation wrote and got business required documents electronically signed off from stakeholders. Got written test cases and technical requirements electronically signed off.

• I prepared documentation and balanced financial statements for annual reports. • Analysed Business Requirements and developed Performance Strategy for benchmarking. • Created the Performance scenarios.• Understanding the application under analyses• Involved in preparation of data.• Understanding the requirements for the application under analyses• Performed data cleansing.• Prepared understanding document and responded to clarification documents on a regular basis.• Reviewed scenarios prepared by peers.• Reporting the consolidated list of defects on daily basis

• Maintain, create and enter information of service users into the database. • Manage paper, record information, updating paperwork, keeping proper documentation which includes attendance records and correspondence.