Designing and building innovative custom solutions to client pain points using Salesforce tools and development.Simultaneously managing multiple client projects by presenting solutions and delegating tasks to team members. Specifically focused on collaboration with offshore developers to increase profitability while maintaining a high standard of quality.Skilled at programming in Apex, creating batch, queueable, and scheduled Apex jobs, creating custom triggers, Lightning Web Components, frontend Salesforce Community design, data migration, Aura components, integrations with third-party systems, and more.

Collaborated with onboarded customers to enable communication between CRM data feeds and the Podium platform.Created data visualizations to provide insight into clients with high potential risk for churn, which helped improve customer retention.

Reduced bug findings in production by 30% by documenting testing details and bug tracking to improve collaboration with development and operations teams before deployment.Transformed a 4-hour manual testing process into a 10-minute automated process by developing test cases and automating regression testing for more efficient version update deployments.Assessed every aspect of software upgrades to discover dozens of improvements to maximize customer benefit.

Ensured customer satisfaction by consistently resolving support tickets in under 12 hours.Conducted trainings and resolved data-mining issues involving technical elements of the software. Designed innovative use cases for the product to attract new customers and expand possibilities for existing customers.

Created and implemented VBA functions in commonly used spreadsheets to automate manual data entry and save approximately 8 minutes per spreadsheet.Ensured security compliance by performing SOC 1 and SOC 2 examinations for clients in a variety of industries.Evaluated IT General Controls for design and operating effectiveness by conducting interviews and analyzing organizational documents to obtain an understanding of and report on key internal controls.