The Concentrix Service Desk transitioned to Atos, an infrastructure and data management business. Otherwise, my responsibilities are the same as before. I answer IT-related calls and tickets for internal employees of Northrop Grumman. I am assigned tickets with tasks ranging from password resets and software installs to complex troubleshooting incidents.

I answered IT-related calls and tickets for internal employees of Northrop Grumman. I was assigned tickets with tasks ranging from password resets and software installs to complex troubleshooting incidents.

Concentrix merged with Webhelp. Otherwise, I was the same Level 1.5 Service Desk Agent as before. I answered IT-related calls and tickets for internal employees of Siemens Healthineers. I was assigned tickets with tasks ranging from password resets and software installs to complex troubleshooting incidents.

I answered IT-related calls and tickets for internal employees of Siemens Healthineers. I was assigned tickets with tasks ranging from password resets and software installs to complex troubleshooting incidents.

Bayer was a new account being onboarded. I researched and retained policies.

I answered IT-related calls and emails for internal employees of the Bill and Melinda Gates Foundation. I was assigned tickets with tasks ranging from password resets, mailbox delegation, and mobile support, to complex troubleshooting issues.During this time, I earned two customer kudos, recognitions from another user saying that he or she had an exceptional experience when I helped him or her.

The Atos Help Desk moved to Webhelp, an outsourcing and consultancy company. Otherwise, I was the same Account Management Agent as before. Any new hires, terminations, or additional application access needed by internal employees of Daimler Trucks North America, Detroit Diesel Corporation, and Thomas Built Buses came to my team. When a Level 1 Help Desk Agent needed assistance, he or she reached out to me to receive a rapid answer in order to more quickly assist the user with whom he or she communicated.

I was promoted within Atos to an Account Management Agent position. Any new hires, terminations, or additional application access needed by internal employees of Daimler Trucks North America, Detroit Diesel Corporation, and Thomas Built Buses came to my team. When a Level 1 Help Desk Agent needed assistance, he or she reached out to me to receive a rapid answer in order to more quickly assist the user with whom he or she communicated.

I transitioned to full-time for Atos, an infrastructure and data management business, as a Level 1 Help Desk Agent. During this time, I answered IT-related calls and chat sessions for internal employees of Daimler Trucks North America, Detroit Diesel Corporation, Mercedes-Benz USA, and Thomas Built Buses. I was assigned tickets for the previously listed companies with tasks ranging from password resets, software installs, to complex troubleshooting issues.

I was employed by Insight Global, a staffing agency which matched me with Atos. I worked there as a Level 1 Help Desk Agent. I answered IT-related calls for internal employees of Daimler Trucks North America, Detroit Diesel Corporation, Mercedes-Benz USA, and Thomas Built Buses. I was assigned tickets for the previously listed companies with tasks ranging from password resets, software installs, to complex troubleshooting issues.While working at Atos but employed by Insight Global, I earned two customer kudos, recognitions from another user saying that he or she had an exceptional experience when I helped him or her.