Digital Experience Manager
CurrentOversee and administer all digital and electronic services offered, including online/mobile banking, audio response, AI/virtual assistant/chatbot, online new loan/memberships, remote deposit capture, bill pay, card controls application, in-branch instant debit card issuance, in-branch new memberships and LOS maintenance, etc. Responsible for monitoring industry trends regarding new services and ways to improve members' digital experience. Involved in various internal committees dedicated to new member onboarding processes, process and procedure improvement, core processing system transformation, and member experience, as well as participating in leadership development programs.