- Provide customer technical support.- Create Methods of Procedure (MOP) and action plans.- Assist in driving the initiative to modernize the customer's network architecture to SDA/SDWAN.- Provide operations consulting.- Serve as an escalation point for critical issues.- Support architecture changes and implementations.Main protocols and solutions.- Cisco SDA- Cisco Catalyst Center (DNAC)- BGP, EIGRP, OSPF, MPLS, DMVPN, IS-IS VXLAN, LISP, and VRF.- Network Segmentation, TrustSec, and Dot1x.

● I have experience designing, building, deploying, troubleshooting, and integrating solutions for diverse business and clinical requirements. I complete network implementation tasks, such as writing detailed design documents, constructing the system, adjusting settings, improving network performance, and testing.● In my role, I analyze unique business, technical, and clinical customer requirements to design, build, and integrate the most appropriate solution. I serve as a consultant to provide technical recommendations that best suit the environment based on customer requirements.● I am proficient in working with various networking protocols, such as OSPF, EIGRP, and STP. I also have extensive knowledge of DNS and DHCP protocols, as well as Multicast.● I possess expertise in working with Windows servers and have worked on many projects involving their configuration, management, and troubleshooting.

● Project Citibank DNA-Center Assurance, EoL device replacement, BOM, HW-NDD, FULL- NDD, Design recommendations, troubleshooting, and network migrations.● Project Rockwell SD-Access and SDWAN deployment, NDD, MOP, Implementing changes to the network.● Project Mercy Health, Cisco DNA Center Installation, sites network hierarchy creation, device discovery, ISE integration.

● Project SD-ACCESS solution KPMG, MOP creation, Implementing changes to the network.● Project Wells Fargo Bank, providing guidance and documented knowledge, running demo labs or proofs-of-concept required by customers.

Responsible for the router, switching, and wireless issues.Deployment of wireless solutions over a new PGR building. The architecture used was converged access that had access switches and WLC with IOS XE integration, Cisco Prime Infrastructure, CiscoIdentity Services Engine (ISE) and External identity source, which is the active directory domain of PGRResponsible for solving problems about BFD between CPE and PE, missing routes over BGP, asymmetric routing, ZBF, QOS, the creation of stacks, L2 security, and DHCP snooping.Created SSID, changed AP groups, created wireless interfaces, Mac filtering, and resolution of problems about authentication.Developed & executed remediation plans, for example, a GRE tunnel between remote sites and the backup router collocated in the headquarters officeUpgraded IOS and IOS XE versions.Created documentation and updated diagrams.

I verified, approved, or declined any change the provider requested over the ABB NETWORK. Built technical bridges among different providers (IBM, ATT, BT, WIPRO)Reviewed LLD's take-over and cut-over operations. Provided recommendations to the provider about issues with the network.Complied with the requirements made by end-users. Developed strategies to satisfy new requirements from the client.Monitored DMVPN connections, CWS/ZBF troubleshooting.

Provided support and management of switching infrastructure (Extreme Technology) Analyzed the implementation’s network design, architecture, and protocols.I updated network diagrams before the implementation. Troubleshoot and analyze the root cause of issues, including application issues and network issues I understood the customer’s organizational structure and became familiar with the customer’s network and support processes and procedures to help support network implementation.Provided support of the routing and switching infrastructure (Cisco technology)Responsible for the execution changes in the routers and switches devices. Developed and executed an action plan for remediation, depending on the criticality of the issue. Shared knowledge and best practices with other team members Worked directly with end-users and other IT teams to troubleshoot incidents Updated network diagrams before the implementation. Troubleshoot and analyze the root cause of issues, including application issues and network issues Understood the customer’s organizational structure and became familiar with the customer’s network and support processes and procedures to help support network implementation.Provided support and management of the routing and switching infrastructure (Cisco technology)Responsible for the execution changes in the routers and switches devices. Maintained network operationDeveloped and executed an action plan for remediation, depending on the criticality of the issue. Shared knowledge and best practices with other team members Worked directly with end-users and other IT teams to troubleshoot incidents