Caleb Peyton Email and Phone Number

• Made enhancements to Epic Ambulatory module through all phases of the System Life Cycle.• Worked directly with end users including office staff and physicians to quickly resolve technical issues in Epic.• Provided guidance and support for junior analyst involving all aspects of Epic Ambulatory on a team of 12 analyst.• Implemented and maintained the organizations regulatory ICD-10 diagnosis updates• Enhanced and maintained security templates for all Ambulatory users including… Show more • Made enhancements to Epic Ambulatory module through all phases of the System Life Cycle.• Worked directly with end users including office staff and physicians to quickly resolve technical issues in Epic.• Provided guidance and support for junior analyst involving all aspects of Epic Ambulatory on a team of 12 analyst.• Implemented and maintained the organizations regulatory ICD-10 diagnosis updates• Enhanced and maintained security templates for all Ambulatory users including Physicians, Medical Assistance, Managers and Front Desk Staff. • Supported and implemented 3 major CMS quality programs including MIPS, CPC+ and UDS. Show less

• Implemented companies’ complete computer, network, and telecom systems• Technical and hardware troubleshooting both onsite and over the phone.• Researched and provided guidance on hardware and software purchases.

• Implemented and supported IMO and SNOMED conversion from ICD-9 to ICD-10 Diagnosis coding.• Maintained printing and Order Transmittal for over 100 outpatient departments.• Primary report writer for Reporting Workbench• Integrated NARxCheck into Epic which provided a single click option for physicians to review patient’s usage of opioids and risk of abuse.

• Monitored Results Routing error queue and made corrections to ensure providers received patients results.• Provided on-site Epic technical support for new outpatient department implementations.• Worked in conjunction with the Epic Community Connect team to implement new Community Connect departments.• Created clinical based reporting workbench reports for users.

• Supported the organizations incident management system FootPrints, which consisted of troubleshooting issues, upgrading and testing, and report building.• Front line phone support for the network including software and hardware troubleshooting.• Assisted patients MyChart access issues• Worked with other teams during the resolution process of issues to grow in analytic skills during calls with customers.