- Manage development for the Whiplash family of web applications. - Work in tandem with the UX and Product teams- Deliver performant, maintainable, and easy-to-consume RESTful API endpoints.SKILLS- Ruby on Rails - GrapeAPI - Sidekiq - PostgreSQL - Rspec - GitHub - Collaboration - Customer Service - Technical Support - Problem Solving - Teamwork - Agile Methodologies - Communication - Coaching - Training - Technical Writing - Microsoft Office

- Troubleshoot and resolve internal and external app user issues.- Pair Program with Senior Devs- Fix bugs in the code- Escalate critical issues to Senior Devs via GitHubSKILLS:- Ruby on Rails - GitHub - Collaboration - Customer Service - Technical Support - Problem Solving - Teamwork - Agile Methodologies - Communication - Coaching - Training - Technical Writing - Microsoft Office

Produce high-quality beginner-friendly guides and stories about today's software development technologies.Work is currently published on The Startup the larges active publication on Medium with over 680K followers and Weekly Webtips your favorite publication for weekly tips.

Developed creative ideas and implemented new processes that helped improve customer success - from communication to our approach to the services we providedActed as a customer champion, ensuring that customers received the resources they needed to reach their desired outcomesEngaged with account stakeholders to understand their business needs and paths to reach their stated end-goalsCollected and applied knowledge of customers use-cases to augment efforts of internal teams to increase focus and customer impactPartnered with Account Executives to report and help execute growth opportunitiesEngaged in proactive customer contact appropriate to their needsEducated customers to ensure they were leveraging Linodes services effectively and efficientlyAnalyze and interpret customer behavior patterns in order to find opportunities to proactively and positively influence retention, prevent failure, and reinforce successPresent periodic reviews of success/health metrics to customersTrack customer interaction within HubSpotChampion and advocate for customer needs within Linode

Build strong client relationships and rapportProvide ongoing multi-lingual technical account management to my assignedaccountsCoordinate efforts with other support teams when necessaryIdentify and communicate critical issues quickly and escalate to appropriatepoints of contactDeliver online training sessions to individual customers

Serve as the team Supervisor within customer operations, working with staff atremote locations to ensure an optimal user experience. Collaborate in thecreation and management of self-guided processes and knowledge basearticles. Engage in payment processes and the management of post-paymentprocedures. Create tools to continually address risk managementrequirements.

Expertly resolved software errors and system crashes. Offered multi-lingualcustomer support in Spanish, Portuguese and English. Effectively collaboratedwith various teams, including QA, to identify and solve issues, and ensureoptimal customer service.