Senior Multimedia Specialist- Lead
Current- Leading the RCA team in testing, recreating and troubleshooting the occurrences.
- Liaising and coordinating with service providers (Cisco, Polycom, Blue Jean and British Telecom) to trouble-shoot and find RCAs for all issues at the service provider level.
- Interacting with the network team to identify, isolate and trouble-shoot issues related to IP/ISDN networks that are a part of the video infrastructure
- Design, Implementation and testing of Multimedia Infrastructure.
- Installation, integration and upgradation of Cisco Codian MCU, VCS, TMS and few other infra products.
- Codian ISDN Gateway implementation, Creating Dial plan and implementing Device Redundancy.