Caleb Rajkumar Email & Phone Number

Bengaluru Area, India

• Leading the RCA team in testing, recreating and troubleshooting the occurrences.• Liaising and coordinating with service providers (Cisco, Polycom, Blue Jean and British Telecom) to trouble-shoot and find RCAs for all issues at the service provider level.• Interacting with the network team to identify, isolate and trouble-shoot issues related to IP/ISDN networks that are a part of the video infrastructure• Design, Implementation and testing of Multimedia Infrastructure.• Installation, integration and upgradation of Cisco Codian MCU, VCS, TMS and few other infra products.• Codian ISDN Gateway implementation, Creating Dial plan and implementing Device Redundancy.• Certification of the endpoints: Polycom VSX 7000, HDX 7000, 8000, Group Series 300,500 &700. Cisco C60, C90, SX 10, 80, MX 200, MX 800.• Configuring and troubleshooting CISCO/Polycom VC equipment’s and infra devices including Codian MCU, Codian Gateway, Polycom MGC, VCS, TPS, CTMS, MX

Bengaluru Area, India

• Involved in Strategic Decision making of the institution.• Head of all Events – Budgeting, Organizing and Executions. • Leading the Digital and add media campaign.• Involved in Marketing Budget planning.• Initiated few campaign to promote Branding like: Educational Expos, Sponsorship, Print media (Hoardings, Flyers etc).• Designed and implemented events to attract aspiring students.• Implemented new Marketing strategies.• Redesigned the web page and social media content.• Involved in PR activities to drive the brand awareness.• Organized Walkathon -5k Walk A CSR activity on Water Conservation aimed to create awareness and push Branding.

Edinburgh, United Kingdom

Part Time

Bengaluru Area, India

Overall accountability of Level 0 and 1 operations.Ensure resources availability and appropriate assignment of service monitoring among available engineers.Setting guidelines for assigning priority of a ticket, assigning tickets to different tiers, information exchange in the process of incident resolution etc.Carry out daily & weekly audits/spots checks and send report to the team.Weekly, Monthly Management Report & Backlog Reports.Monitoring and managing the technical support teams.Shift scheduling, Coordinate Shift Handover and send Shift handover reports.Ensure all team members have appropriate process knowledge, and arrange for relevant training if need be, on a regular basis.Handling escalations and conflicts.

Master Of Business Administration (Mba), Strategic Management, P1

Activities and Societies: Student Coordinator. Did a Study on Googles Cooperate Strategy

Master Of Business Administration (Mba), Marketing, A

Distance education which was for a period of 2 years while working for Goldman Sachs. Internship Worked with Metro Ford India Garage.

Bachelor Of Engineering (B.E.), Computer Science, A

Activities and Societies: • Student coordinator for the year 2008 - 2011 • Organized 3-day Annual Sports - 2008 • Organized Fresher’s day.