Caleb Rivera Email & Phone Number

New York, United States

New York, Ny, Us

Stockholm, Se

• Installed and maintained 50+ conference/meeting rooms in 9 offices throughout North America with 700+ employees, including purchasing, stock management, installations, and technical support.• Procured and managed office tech assets for all offices, including TVs, Sony Nimway, Info Screens, etc.• Set up large scale company events and conferences with AV equipment including soundboard, microphones, speakers, live streaming setup, etc.• Handled the company’s printer solutions globally and provide in-house technical support.• Acted as the project manager for 5 ongoing projects with internationally operational impacts.• Wrote 10+ technical Standard Operating Procedures (SOPs) for the Smart Office Tech team and createdtrainings for team members on the procedures.• Distilled complex technical information into easily digestible guide and tutorial documents for users.• Managed 7 global vendors that provide supplies, equipment, phone booths, etc.• Operated the Smart Office Tech team profile to showcase the current conference/meeting room setup and to announce technology updates and changes.

Stockholm, Se

• Oversee and maintain 25,000 USF over 2 floors of office space for 260 employees in NYC• Maintain relationships with the property management, porters, building facilities and vendor services• Create and facilitate ongoing workshops and initiatives with the North American Office Services team to enhanceteam cohesion• Lead Junior Office Managers in developing their skills through trainings, delegation and support• Procure and manage all office tech assets (TVs, Meeting Room Kits, etc.) for North America as well asprovide remote and onsite tech support• Partner with several teams (IT, Security, Real Estate and Executive Assistants) regularly on a multitude ofongoing office & people related projects• Analyze stakeholders’ feedback to update and/or implement processes• Collaborate with the Global Office Services on companywide initiatives including travel, events, and security• Manage a budget of $4.8 million for the NY office including rent, events, food & catering, and office supplies

New York, New York, Us

•Create, implement and maintain SOP’s and conduct trainings for access control use•Operate access control system for entire NY market •Oversee a portfolio of 122K square feet of office spaces for 7 customers in 4 buildings •Mange customers, building management, porter services and vendor relationships•Complete repairs, maintenance, projects and customer requests abiding by company SLA’s•Conduct weekly performance evaluations of all mechanical, electrical and facilities within portfolio•Comply with all requirements of customer service agreements and exceed KPI’s

New York, Ny, Us

• Coordinate and manage all company-wide travel, events and client meetings • Create, implement and maintain SOP’s for new-hire onboarding, tech & office supply procurement, travel, IT troubleshooting, physical & cyber security and office processes• Manage building, facilities and technology vendor relationships• Purchase all office, facility and IT supplies as well as maintaining inventory • Collaborate with HR & Security on new-hire onboarding to ensure HIPAA compliancy • Maintain and track expense reports for travel, office & tech procurement and events

New York, Ny, Us

•Manage facilities and technology vendor relationships•Procure and maintain tech assets for New York and Columbus office•Maintain licenses for company software •Perform Daily facilities walk-through's to ensure office space is properly functioning•Coordinate travel and hotel booking for NY office•Create and implement SOP for IT support, travel and employee service processes•Troubleshoot technical issues with computer software & hardware, printers and conference room tech•Maintain and triage ticketing system of team projects and employee requests for NY and Columbus offices•Perform weekly expense reports and update internal accounting documents •Manage and update team calendar of all vendor visits, employee travel and office events•Setup and on-board new-hires to ensure a smooth introduction•Train team on internal processes

Denver, Colorado, Us

• Received promotion from Mailroom clerk to Office Manager within one year• Managed daily operations to maximize efficiency and achieve sustainable growth • Purchased and stocked office supplies on a weekly basis • Maintained and managed vendor relationships • Developed and implemented global SOP for mailroom clerk positions• Worked with Officer Coordinators on global projects to ensure company standards were being met• Traveled globally to assist Office Managers with office specific projects• Provided customer service on an as needed basis for incoming clients

Computer And Information Sciences And Support Services

High School Diploma, General Studies