Caleb Sharp Email & Phone Number

Madison, Alabama, United States

Onsite PC support for both Dell and Lenovo entire product catalog.Focus on business and consumer support with heavy emphasis on laptop and personal computer tower repair.Identify and troubleshoot unknown hardware/software errors.Manage and coordinate shipment of parts required for onsite repairs to computer.

United States

Provide IT desktop and network support assistance with exceptional customer service to clients across different industries across North AmericaCreate and implement systematic ticketing strategies for both the ServiceNow and Zendesk platforms.Provide assistance with multiple technologies including virtual environments such as Citrix and VMware to provide resolutions for clients that minimize business impact and workflow impedence.Provided network monitoring and critical response to hundreds of locations across the US using Cisco Meraki and SolarWinds.

Huntsville, Alabama, United States

Responsible for upkeep of multiple office buildings.Refined and developed outline for complete building maintenance for all locations.

Heavy focus on optimizing ship-to-home and pick-up/order-online logistics during year-end and holiday level volume.Managed material shipment process from packaging to shipping.Organized workstation setup to allow for optimal productivity from shipping dept.

Decatur, Alabama, United States

Performed basic retail support roles including management and administrative work.Ensured product orders were of the correct quantity and inventory was stocked to allow and maintain store product placement.Engaged with and retained many loyal customers while marketing and upselling product inventory in alignment with surplus and ongoing store sales.Oversaw and was accountable for store closure and daily cash deposit.Did computer troubleshooting to resolve basic software and hardware issuesUpdated marketing and product information to hit sales goals.

United States

• Successfully collaborated with clients to integrate current business architecture (ERP) with cloud-based ecommerce solutions for data storage and distribution. • Management of key clients’ accounts• Ensuring efficient functioning of data storage and processing in accordance with company security policies and best practices in cloud security. • Installed and configured Windows OS, network and local printers, and business applications. • Leveraging PowerShell and Python scripting to automate task performance. • Generate summaries explaining common issues detailing potential solutions to resolve them. • Participated in customer consultation functions and services.

Huntsville, Alabama, United States

• Communicated with business owners and internal IT Depts. to map out system architecture for effective data silos and to implement InfoSec protocols in accordance with best practices. • Accountable for development and securing of >1.5m in top-of-pipeline business opportunities. • Creating/maintaining user accounts, resetting passwords, creating profile inside azure. • Effectively translated complex, technical concepts into easy-to-understand language. • Experience in documenting processes and monitoring performance metrics. • Engaged and resolved issues with remote desktop support. • Developed an understanding for TCP/IP, DNS, DHCP, VPN • Phone systems troubleshooting. • Identifying and analyzing potential infrastructure vulnerabilities.

Bachelor Of Cloud Computing, Information Technology

Highschool Diploma