Caleb Shih, Mba Email & Phone Number

Kirkland, Wa, Us

Utilized Azure DevOps to charter, execute, and resolve Azure commerce related systemic faults and software bugs in collaboration with Microsoft technical, financial, and operations teams. Managed the relationships and expectations of enterprise customers, licensed software advisors, and internal stakeholders throughout project lifecycles. Acted as the voice of the customer while collaborating with cross-functional teams to provide an elevated customer experience and resolution.• Employed SQL Server Management Studio, internal reporting tools, Power BI, and Microsoft Excel to examine underlying data and provide timely resolution recommendations.• Went above and beyond in ensuring process and goal alignment by understanding and explaining technical concepts to a diverse range of stakeholders.• Debug and diagnose platform issues (ranging from clear easily resolvable to ambiguous at the onset) for enterprise customers running services on the Azure Enterprise Admin Portal and the Azure Cloud Platform

Bellevue

Managed specialized language customer support teams by monitoring workflow, customer support queues and service level management (SLA) to ensure and obtain excellent services standards for a world leading video game company. Achieved client support standards while collaborating with operation program managers to enhance working procedures for the supporting language using JIRA confluence. Oversaw team culture and motivation to establish collective and positive working atmosphere. Onboarded and trained new hires to increase efficiency of customer support teams.• Enhanced team’s performance by using MS Power BI, motivating, and promoting critical thinking.• Increased team productivity up to 50% by eliminating an existing toxic culture and streaming team vision.• Minimized number of feedback conflicts by 80% through coaching.

Bothell, Wa

Led team of tenured specialists to execute sensitive and high-level projects for Google Maps. Coordinated with Google management to optimize team goals, and fulfill queues and projects. Trained new team members by providing specialization training with focus to improve team skills. Collaborated with program managers and engineers to execute larger cross-functional team projects.• Maximized team productivity by executing up-to-date working strategies and encouraging team members.• Accomplished multiple ad hoc projects while collaborating with stakeholders to ensure quality execution.• Upgraded small team to manage high-level sensitive projects through excellent team performance and change management.

Bellevue, Wa

Supervised design of all marketing and advertising materials for KuKuRuZa Gourmet Popcorn by using Adobe Creative Suite and provided support in planning as well as market campaigns to accomplish targeted goals. Coordinated with clients to attain customer satisfaction. Built strong client relationships by providing prompt feedback and worthy suggestions to retain long time dealings. Coded templates for email campaigns and fixed broken code on client websites with HTML 5 and CSS 3 to ensure customer support.• Created 2014 Seafair promotional material and physical store signs for KuKuRuZa Gourmet Popcorn.• Formulated Popcorn Pavilion’s email campaign with seasonal templates.• Designed wedding invitations and programs for the Church in Bellevue.

Master Of Business Administration - Mba

Community, Environment And Planning, Urban Design And Visual Communication Design

Activities and Societies: Christian Students Association

Web Design Certificate Program, Web Design