Caleb Sia Email & Phone Number

Malaysia

Responsible for leading a team providing technical advice and support regarding BP/Castrol products, solutions and their applications - including resolving specific technical problems. Provision of technical training to internal staff, technical service vendors and customers where required, in order to improve overall customer satisfaction. Support the sales team in prospect and pipeline management as the technical expert as per the agreed technical offer framework for the market.• Responsible for defining the Technical Offer for the Market in line with overall PU approach.• Support with any requests for technical services where application requirements are intricate, handling technical queries quickly and effectively.• Actively assist sales teams in resolving technical issues from the use of products/solutions in a timely manner to ensure the company reputation for quality is reinforced, visiting customers to resolve problems when required • Assist in coordinating all technical issues related to product trials and interprets laboratory reports, as required• Keep abreast of the latest technical developments so as to be able to competently provide sound technical support• Support technical knowledge empowerment to the field force through helping with the technical training to sales teams, customers and distributors• Provide technical training to internal staff, channel partners, technical service vendors and customers where required, in order to improve overall customer satisfaction• Analyse in country market trends and develop a local technology strategy to drive top line growth based on technical innovation• Work together with Capability & Distributor Development Team to build capability of Distributor team & internal Sales team

Malaysia

1. Technical support for automotive application (Passenger Car Oil, Motorcycle Oil and Commercial Vehicle Oil) & industrial for Malaysia, Singapore and Brunei lube business.2. Ensure lubes business is resourced with the correct product slate to drive sustainable growth of market share.3. Ensure internal sales staffs, distributor and authorized dealer are trained to efficiently facilitate delivery of the business profit objectives. 4. Work closely with in country sales and marketing teams to ensure all necessary end user product qualification needs are met by Castrol’s technical resources. 5. Supporting country sales & marketing activities in product launches, technical sales events, technical training & also work closely with regional team for special events.6. Facilitating product trials for new products & fleet management to collect country local data and providing customers most suitable lubrication solution.7. Provide technical opinion, troubleshoot and giving solution on lubricant & tribology related issue.

Malaysia

1. Technical support covering complete project cycles, predesign, tendering stage, post order and after sales activities for ASEAN, Taiwan, China, Bangladesh & Middle East.2. Analyze in-house & competitors products, taking part in product R&D for new products development and existing products enhancing.3. Strategize sales team on product selection based on company product's strength.4. Project management for special projects.5. Execute after sales support in training, thermal performance test and problem troubleshooting. 6. People management. Building team capability and skill to achieve better work efficiency and effectiveness.

Malaysia