Caleb Smith Email & Phone Number

Raleigh, North Carolina, United States

• Processed high volumes of referrals with a strong sense of urgency.
• Primarily worked for Option Care Health Raleigh NC, but frequently assisted with Fayetteville NC, Wilmington NC, Virginia, and South Carolina locations.
• Answered phone calls for Raleigh NC, Fayetteville NC, and Wilmington NC and resolved or redirected inquiries.
• Lead morning and afternoon meetings between Sales, Pharmacy, Nursing, and Patient Registration.
• Collected and completed patient data entry into Option Care Health’s internal systems.
• Coordinated with internal insurance verification and authorization teams to verify patient’s coverage.

Apex, North Carolina, United States

• Maintained confidentiality of patient information as regarding to HIPAA laws.
• Checked patients in and out of internal scheduling system.
• Obtained, verified, and input all information accurately into the patients’ electronic charts.
• Received all types of communication from patients, such as phone calls, LiveChats, eMessages, mail, and verbal.
• Translated all patient communication to appropriate internal communication and directed them to the correct staff.
• Relayed messages from providers to patients via the most relevant form of communication.

Winston-Salem, North Carolina, United States

• Represented three of Encore Exchange’s client hospitals as part of their extended business offices.
• Conducted phone calls with professionalism and within adherence to HIPAA.
• Engaged patients with respect, empathy, and sensitivity to their situations.
• Identified patient’s needs and questions and provided them with the relevant information.
• Collected patient’s insurance and workers compensation information for billing and verified insurance in the corresponding hospital’s system.
• Set patients on payment plans and processed payments.

Graham, North Carolina

• Received and recorded incoming packages and shipments.
• Delivered processed packages and shipments to their recipients across all campuses.
• Verified the contents of purchase orders and then coordinated with Shipping and Receiving Clerk, so that purchase orders could be completed in a timely manner.
• Coordinated with the Equipment Technician to process high-theft items by recording identifying information, attaching tracking labels, and passing that information to the Equipment Technician.
• Drove state-owned and college-owned vehicles in order to fulfill duties.
• Fulfilled item and equipment movement requests.

Burlington 1475 University Dr, NC 27215

• Operated cash registers and provided excellent customer service.
• Evaluated validity of return and exchange requests prior to fulfillment.
• Coordinated with managers and Guest Services to fulfill various store and customer needs.
• Ensured that last recorded amount was still in safe at the start of the day.
• Processed previous day’s income, calculated profit, and prepared excess funds for pickup by armored transport.
• Entered any additional funds that were removed by manager into internal financial system so that all money was accounted for.