Caleb Smith Email & Phone Number

Raleigh, North Carolina, United States

● Processed high volumes of referrals with a strong sense of urgency.● Primarily worked for Option Care Health Raleigh NC, but frequently assisted with Fayetteville NC, Wilmington NC, Virginia, and South Carolina locations.● Answered phone calls for Raleigh NC, Fayetteville NC, and Wilmington NC and resolved or redirected inquiries. ● Lead morning and afternoon meetings between Sales, Pharmacy, Nursing, and Patient Registration. ● Collected and completed patient data entry into Option Care Health’s internal systems.● Coordinated with internal insurance verification and authorization teams to verify patient’s coverage.● Generated test claims with insurance providers to check cost and profitability. When unprofitable, notified Director of Operations to determine if referral should be accepted. ● Calculated cost of therapy based on insurance coverage and presented cost to Sales, referral sources, or patients.● Obtained orders from prescribers and worked closely with Pharmacy to ensured orders were acceptable. ● Obtained or determined proper diagnosis codes for orders. ● Entered prescriber orders into internal systems, then notified Pharmacy and Nursing when orders were ready● Worked closely with Pharmacy and Sales to ensure smooth transition of care from referral source to Option Care Health. ● Took charge of Sales team responsibilities as needed.● Coordinated active patient transfers between Option Care Health locations nationwide. ● Assisted in training of new hires for Patient Registration.

Apex, North Carolina, United States

● Maintained confidentiality of patient information as regarding to HIPAA laws.● Checked patients in and out of internal scheduling system.● Obtained, verified, and input all information accurately into the patients’ electronic charts.● Received all types of communication from patients, such as phone calls, LiveChats, eMessages, mail, and verbal. ● Translated all patient communication to appropriate internal communication and directed them to the correct staff. ● Relayed messages from providers to patients via the most relevant form of communication.● Scheduled patients for appointments.● Explained fees, services, and policies to patients. ● Collected co-payments, deductibles, and co-insurances from patients.● Informed patients of past-due balances and worked to resolve charges. ● Balanced cash register and ensured all credit card payments were accurate at the end of each day.

Winston-Salem, North Carolina, United States

● Represented three of Encore Exchange’s client hospitals as part of their extended business offices.● Conducted phone calls with professionalism and within adherence to HIPAA.● Engaged patients with respect, empathy, and sensitivity to their situations.● Identified patient’s needs and questions and provided them with the relevant information.● Collected patient’s insurance and workers compensation information for billing and verified insurance in the corresponding hospital’s system.● Set patients on payment plans and processed payments.● Listened to patients concerns and submitted complaints, billing reviews, and disputes on their behalf.● Performed outbound calls to patients to provide them with pertinent information and collect past-due balances.● Accurately notated each phone call with patients.

Graham, North Carolina

● Received and recorded incoming packages and shipments.● Delivered processed packages and shipments to their recipients across all campuses. ● Verified the contents of purchase orders and then coordinated with Shipping and Receiving Clerk, so that purchase orders could be completed in a timely manner. ● Coordinated with the Equipment Technician to process high-theft items by recording identifying information, attaching tracking labels, and passing that information to the Equipment Technician.● Drove state-owned and college-owned vehicles in order to fulfill duties. ● Fulfilled item and equipment movement requests.● Volunteered to assist mailroom in preparation of bulk mailings.● Inspected campus buildings to confirm the locations of high-theft items and recorded serial numbers of items not properly tagged with tracking labels. ● Collected sensitive papers and waste for monthly disposal.

Burlington 1475 University Dr, Nc 27215

● Operated cash registers and provided excellent customer service. ● Evaluated validity of return and exchange requests prior to fulfillment. ● Coordinated with managers and Guest Services to fulfill various store and customer needs.● Ensured that last recorded amount was still in safe at the start of the day. ● Processed previous day’s income, calculated profit, and prepared excess funds for pickup by armored transport. ● Entered any additional funds that were removed by manager into internal financial system so that all money was accounted for.● Prepared cash bundles for cash registers daily.● Prepped coupons to be sent to corporate for exchange.● Examined cash, checks, and WIC for fraud before readying them for pickup by armored vehicle.● Resupplied service & safety stations throughout store while updating a written record of when stations were checked and resupplied.● Proactively stocked merchandise when ahead in other responsibilities.