Caleb Solis Email & Phone Number

Provide technical phone support for internal end users on a variety of hardware and software problems including operating system support, communication problems, application support, system access problems, and database support. - Maintain Help Desk tracking system; input problem description in Help Desk tracking system and assist with maintenance. - Coordinate and conduct individual end-user training sessions based on client requests. - Maintain and document system procedures and processes. - Provide follow-up client contact to ensure satisfactory resolution of service requests and to solicit input concerning need for support services.

Under general supervision provide first level application problem resolution to end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment, via telephone and email• Assist end users with login support, registration, password resets, troubleshooting general error messages and support navigating through the application• Answer general questions on application content• Escalate trouble tickets as needed • Properly note, categorize and log tickets• Support ad hoc requests as needed

Entered and submitted mail order prescriptions for processing Effectively manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Assist with technical issues/troubleshoot as needed

Customer Service Representative/Technical Support Receive inbound calls from customers, provided support and troubleshoot services regarding fiber optic TV, internet and phone service Interact and coordinate with other departments to resolve customer issues Interpret customer records and repair tickets Make computer notations while speaking with the client Test, analyze and clear customer reported trouble

Greeted visitors and callers Handled inquires or direct customers to the appropriate party according to their needs Provide service to customers, such as account information  Collect money and post payments to customer accounts

Computer Science

COMPUTER SCIENCE

Diploma, Computer Science

Activities and Societies: ChorusCOLLEGE PREPATORY