Caleb Stempel Email & Phone Number

United States

The main function of this job is to assist day to day users with varies issues that arise throughout the banking sector. Managing the help desk through both phone calls and emails. Other duties varies by day, but included workstation builds, new device configuration, peripheral maintenance, installation, and replacement, as well as customer service for bank clients with technical issues. On more of as needed basis, network and computer security vulnerability scans and responses were performed, malicious email preventing, MDM management, new user builds and software specific device builds to match user needs. On as needed basis, experience adding and modifying uses in AD as well as Office 365, Exchange, and other products.

Fort Myers, Florida, United States

Oversaw the technical functionality of a Pre-K through 5th grade elementary school in Fort Myers Florida. Daily duties could vary, but it would be based around a digital help ticket system, averaging 10 to 12 tickets a day with the expectation of closure or escalation to appropriate department in 24 hours. Maintaining peripherals, computers, and other devices, as well as replacement and repair of devices as needed. Handling of various different technical improvements and upgrades, such as mass Chromebook replacement or printer projects handled successfully, in addition to in person and remote work when needed. Clientele varied from co-workers, to students, to parents.

Cape Coral, Fl

Assigned different clients every day, working in homes & businesses providing technology solutions and repairs. I would fix whatever issues the clients were facing each day, as well as help them decide on what new hardware and software to purchase, and install said purchases. I worked on a large array of issues, stemming from simple Wi-Fi related problems and improvements, all the way to failed hard drives, data recovery, and new computer installs. I worked with sales and timelines, seeing all projects through from purchase to install, to follow up of any questions. The wide range of problems were a great challenge, and proved I could work on any machine. Accomplishments I was able to demonstrate outstanding customer service while displaying extreme competency in the field. I was on time to every appointment, always in communication with my clients, and answered all emails and phone calls, regardless of the time of day. Skills Used Troubleshooting, data extraction, technology improvements, new workstation purchases, server backups, malware/virus removal & protection, friendly customer service, hardware installs/swapover, data transfer from old computer to new

Greenfield, Massachusetts

Maintain company IT Network. Keeps workstations running, removing viruses or security flaws when needed. Handle application installations and updates. Manager the server connections and setting. Manage the cloud back ups as well as in house back ups. Installation and configuration of new routers and modems, as well as new tablets & laptops. Maintain VPN connection, ensuring it's active and all remote computers are connected. Installation of wireless printers, wireless server connections, and and troubleshooting for failed devices. Physical installation of workstations, as well as running new cables and acquiring hardware for the servers. Construction projects as needed. Workstation installations and upgrades, as well as maintaining all wired and wireless printers, routers, and tablets. Also experienced in Facebook Marketing, running ads to drive business and general awareness, as well as ad breakdowns, and reporting how successful they were.

Daily - banking deposits, account modifications, payment tracking, employee pay roll & check ins, class attendance reporting, Facebook/website marketing, in person marketing, facility maintenance. Per Diem - address any issues in their networking. Maintained all workstations as well as all connected tablets. Configured Kiosk Managers on tablets so they could only used for gym activities. Networked printers and automated check ins as well as installation and daily verification of digital security system.

Deerfield, Ma

Working Per Diem, I would be responsible for new workstation installation, which included running new cables, new router/switches, and the physical purchasing of new computers, syncing phones with laptops to ensure emails and appointments were scheduled and synced together, as well as any other technology based task. New workstation installations included in office, in warehouse, and in green houses. A variety of printers were used and installed.

Oversee and lead successful and life saving training and equipment repairs. Whether the day was focused on safety trainings with real life fire scenarios, to gear inspections and replacements, or even pulling permits for live burns, I was always very active and very effective. Accomplishments Greatest accomplishment was successfully applying for and obtaining a permit to do a live burn on a house, which allowed not just Leyden fire, but 6 other fire companies a chance to practice real life fire events, in a safe and controlled event.

Bachelor'S Degree, Information Systems & Cyber Security, 3.89

Columbia Southern University’s online Bachelor of Science in information systems and cyber security is designed for students who want.

Associate Of Arts And Sciences (A.A.S.), Fire Science/Fire-Fighting

Computer Technician, Computer Science