Caleb Sword Email & Phone Number

Oklahoma City, Oklahoma, United States

 Provide technical assistance to customers (hardware, software, or operating system issues) Perform remote troubleshooting techniques to resolve customers' issues using the Beyond Trustapplication for those with system administrator permissions Remain knowledgeable and up to date on all Knowledge Base Articles (KBAs)

Oklahoma City, Oklahoma, United States

 Work with applications Bomgar, Putty, Salesforce, CUCM, Workspace One, Service Channel,vSphere, and Command Prompt. Configure and troubleshoot switches for stores by confirming devices are in the right port andVLAN. Troubleshoot routers, VMs, and servers. Work with stores to get devices connected to the network. answer and field calls from on site Techs to completion.

Norman, Oklahoma, United States

 Responsible for planning, directing, reviewing, and coordinating work efforts throughoutthe Area Census Office (ACO). Used applications such as WorkSpace One, BOMGAR, ITSM, and ITMS. Created, Developed, and helped apply policy and procedures with coworkers and management toresolve recurring problems. Ability to apply expert technical guidance, interpretation, and implementation of DOD SecurityTechnical Implementation Guides (STIG), information security policies, practices, processes,and Information Assurance Vulnerability Assessments (IAVAs) for Server products to ensurecontinued availability and integrity of enterprise applications, systems, and networks. Manage and maintain 3000+ mobile devices in a multi-OS environment for the Department ofCommerce. Review, rank, and recommend personnel to hire and then ensure they are placed in the mosteffective position to ensure the mission and the person are successful.

Education record

Education record

Education record