• Using social media marketing tools to create and maintain the company’s brand.• Working with marketing professionals to develop social media marketing campaigns.• Interacting with customers and other stakeholders via the company’s social media accounts.• Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements.• Researching social media trends and informing management of changes that are relevant to the company’s marketing activities.• Setting key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes and measuring a campaign’s performance against the KPIs.

• Highly dependable and experienced creative individual who embraces challenges and worked closely with various producers, sound engineers, video directors, and song writers/performers on creative content. • Also carried out the functions but not limited to A&R, creative directing, studio and talent management/development, publishing, distribution, marketing and promotion.

• Overseeing and conducting logistics operations• Conducting research for business growth• Strategy analysis• Digital marketing• Publicity operations• Record keeping• Copywriting• Social media management• Conducting meetings with clients/partners on behalf of the business• Attending to additional tasks on request

• Upsold new products and accessories to customers, capturingsignificant increases in add-on sales.• Participated in regular training to maintain up-to-date knowledgeon company products and policies.• Processed special orders in person and via phone and email togenerate additional store revenue.• Evaluated account and service histories to identify customertrends, using data to mitigate future issues.• Excelled in exceeding daily credit card application goals, aidingteam delivery against company performance targets.• Enhanced performance data management techniques, creatingan improved understanding of customer trends and demands.• Completed regular customer service education and trainingprogrammes for ongoing professional development.• Consistently achieved service rating targets, managing customerenquiries with personalized care and attention.• Resolved customer issues effectively, using strong interpersonalskills and conflict resolution techniques.• Adhered to and promoted company policies and procedures,maintaining health, safety and security compliance.• Assessed process and systems performance, regularly seekingopportunities to enhance customer experiences.• Expertly handled phone, email and social media enquiries,providing consistent customer service across multiple channels• Facilitated customer follow-up, maintaining clear, accuraterecords in Freshdesk.• Provided primary support to internal and external customers,meeting demands of fast-paced call centre environments.• Investigated and resolved billing and service discrepancies,improving financial records' accuracy and reliability.Successfully managed [60]+ daily calls, delivering accurate,efficient customer service.

• Completed basic bookkeeping and record-keeping duties.• Collaborated with management to complete necessary projects; worked independently on prior delegated tasks.• Ensured an organized, clean, and tidy workspace.• Maintained and re-stock office supplies as needed.• Monitored and used office equipment and materials (computers, printers, fax machines, copiers, physical files, etc.).• Reported any problems with office equipment; help resolve the issues if possible.• Arranged and scheduled meetings, appointments, and events for management, including coordinating calendars and securing meeting spaces; plan travel arrangements for out-of-townconferences; kept calendars and reminded all parties of upcoming events.• Took meeting notes and transcribed them into email, document, or spreadsheet form.

• Performing administrative activities such as taking attendance,marking assignments and maintaining student records.• Driving social, emotional, intellectual, and physical developmentthrough age-appropriate activities.• Holding lessons, preparing lesson plans, assigning tasks to students. • Administering tests, grading student work, and participating in continuing education.