Manage design process, from initial layout to final order Accurately translate rough measures into working designs under tight deadlinesDesign and quote projects for customers as per our service level agreement with our customers.Follow up with customers on quote until it becomes a saleBuild client relationships to meet or exceed their expectationsCommunicate effectively with team & various departments to ultimately ensure customer satisfactionAssist sales team with management of client accountsMaintain a positive attitude and stay organized under pressure

Perform basic calculationsPrepare materials for presentations, client meetings and project progress reportsGather information on clients, and prospective clients projectsAssist in requests for information, drafting correspondence for shop drawing reviews for construction servicesProvide assistance in design, engineering or/and other business needs

Meet and exceed individual and store baseline goals for personal sales and KPI metrics Monitor and assist the Store Manager with the training and development for store associates.Utilize company tools to create a 360-degree coaching culture and maintain TUMI University Training.Assist the Store Manager in recruiting and networking.Assist the Store Manager with managing the store schedule and time cards and payroll.Ensure the store follows the visual guidelines and directives.Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.