Caleb Vandeman Email & Phone Number

St Paul, Minnesota, United States

Our platform helps veterinarians access specialist support to improve outcomes for pets and their ownersVets in local clinics are stressed, overworked, and often on their own.With a multitude of species in every shape, size, and condition, every vet runs into cases they can’t solve.They could refer you to a specialist, but there’s an even bigger shortage there.That's why the wait to see a cardiologists is often longer than the life expectancy of a pet who needs to see oneAnd if you can get in, you’re talking about long drive times and expensive visits.Luckily, many of these cases can be solved with a quick question.Instead of an expensive referral you might not even need, what if your vet could connect with a specialists to find a solution, now?With VSOD, they can. Vets submit a question via the app to the largest network of specialists in the worldAnd the average time to solve these cases: 12 minutes of talking to a specialist through chat, video and/or audio.With VSOD, the specialists get paid for work they often end up doing for free, clinics offer a profitable service that saves pet owners time and money, and the pets get the outcomes that they deserve.

Greater Minneapolis-St. Paul Area

Saint Paul, Mn

As the Director of Client Success, I was responsible for the overall satisfaction, experience, and retention of all existing businessI ensured success for our client's 2,500 business locations by driving success for our team through the following strategies:Monitoring client life cycles Exemplifying a customer-centric philosophyIdentifying areas of improvement in personnel, processes, and technologyEducating team members on best practicesWorking closely with Team Leaders to elevate day-to-day fulfillmentEnsuring timely and successful delivery of our services Tracking key account metricsAssisting with escalated issues or high priority requestsMotivate and lead a team of Social Media Managers and SupervisorsWorking closely with Product Development team to ensure delivery promises to our partners Researching and implementing changes to our services and offerings to better serve clientsSupporting team members through Increasing retention rateReducing Churn Streamlining Internal Processes

Oakdale, Minnesota

Helped an extraordinary fast-growth company improve it's infrastructure, methods, application of technology, business processes, SOPs, and training to grow from 15 employees to 110 employees within a 24 month time frame. I helped lay some of the foundational elements of a scalable operation that minimized variability, reduced waste, gave more consistent high quality outcomes, and allowed staff to operate more effectively. Lead all continuous improvement efforts in the Organization in planning and implementation of business strategy through training, coaching and influencing to achieve and maintain specific organizational change. Educated, trained, and motivated employees to achieve a culture of continuous improvement -Built and implemented a strategy to support the business and drive it to the next levelDeveloped and lead a highly competent team through analytical, business, and facilitation skills to challenge the organization and lead it forward-Identified and integrate new technology and strategies to stay at the leading edge of a dynamic industry -Established a structure for the ongoing training and development of employees in ongoing transformation-Eliminated waste and redundancies in processes and workflows -Identified key projects that are aligned with the business priorities

Oakdale, Mn

- Helped small businesses improve their social media presence in the Mid Atlantic/ South Atlantic Territories through relationship building, training seminars, and one-on-one coaching.- Presented and spoke as an industry professional at trade shows, events and training seminars across the country.- Identified and built relationships with new partners ranging from small companies to large Fortune 500 companies.- Communicated to management the sales pipeline and forecasting.- Continually educated and implemented new information, products and services.-Travelled to numerous states to build relationships and educate reps on different programs and service.

Indianapolis, Indiana Area

I managed 250-300 small business advertising accounts on Angie's List while educating service providers on the available tools to increase their business and creating a positive experience with our brand and our services.•Initiated contact to 20-30 service providers daily in order build and maintain positive business relationships and assess needs.•Created custom marketing solutions catered to the goals of each individual business. Stan's Club 2014 (Q3)• Recognized by Angie’s List as being in the top 10% of the Account Management Department for excellence in overall renewal rate, account retention, and leadership skills.

Bloomington, Indiana Area

I assisted authors with the initial stage of the publishing process by educating them on the different publishing routes and providing insight into the editorial, marketing, distribution, and design services available to them.•Spearheaded the pilot program of a new publishing imprint as the first Publishing Specialist.•Collaborated with upper management to improve initial roll out of services, website, and branding message.•Trained new hires and provided leadership as a valuable resource for the brand identity.•Initiated contact to 60-100 authors daily in order to assist and sell publishing services to meet potential author’s needs•Consistently one of the top performers in metrics and sales

Bloomington, Indiana Area

I assisted authors with the initial stage of the publishing process by educating them on the different publishing routes and providing insight into the editorial, marketing, distribution, and design services available to them.•Maintained dual roles as full time Publishing Specialist for existing publishing imprint while spearheading the pilot program of a new imprint as the first Publishing Specialist.•Collaborated with upper management to improve initial roll out of services, website, and branding message.•Trained new hires and provided leadership as a valuable resource for the brand identity.•Initiated contact to 60-100 authors daily in order to assist and sell publishing services to meet potential author’s needs•Consistently one of the top performers in metrics and sales

Bloomington, Indiana Area

I assisted authors with the initial stage of the publishing process by educating them on the different publishing routes and providing insight into the editorial, marketing, distribution, and design services available to them.•Initiated contact to 60-100 authors daily in order to assist and sell publishing services to meet potential author’s needs

Tampa, Florida

Responsibilities • Spearheaded internet campaign to market luxury, waterfront property • Developed digital media strategy through Facebook, Twitter, blogs, forums, and online newspapers • Implemented and managed daily advertising initiatives • Provided analytics data and presented web site metrics to owners Accomplishments • Increased web traffic 1000%+

Education record

Education record

Vice President, Scuba Club