Caleb Vershala Email & Phone Number

Randburg, Gauteng

I provide business partners with personalised, world class service from a new business solutions perspective.As a technical expert at both the Discovery Health product and the Medical Scheme Industry, I provide Intermediaries/Business Partners with personalised Marketing solutions, which facilitates mutual business Growth.I develop and maintain partnerships with key stakeholders and oversee key relationships at Senior level while aligning and integrating the business’s service offering.Critical to my success is gaining a clear understanding of each Intermediaries business and customising an approach to meet the business needs.I develop and present targeted training strategies in partnership with Intermediaries to reach mutual clients and to share valuable technical, product and process information, ultimately positively enhancing the new business experience.

Sandton, Johannesburg

My responsibilities included promoting Discovery Health’s service offering by maintaining an in-depth understanding of the health industry, legislation and the changes in the environment.I identified opportunities for growth and provided value added services.My role entailed improving process efficiencies, turnaround times and communications between clients and Discovery.I worked closely with our analysts to generate and analyse reports to help determine the organisation’s service failures, trends and recurring problems which assist in recognizing and managing potential risks to my client base.I also planned and hosted many successful corporate wellness testing events through our Corporate Wellness program offerings.

Centurion, Pretoria

I was appointed as a Client Relationship Manager in 2009, after my roles as Call Centre Agent from 2006 till 2007 and later Call Centre Specialist from 2007 till 2009.I was selected to address co-workers on the role of member research in the call centre and share ideas with them to achieve and maintain good results in their respective roles.The CRM role involved building and maintaining relationships with major stakeholders through retention and excellent service delivery.I was the leading Relations Manager during 2009 and 2010 and awarded at the Performance Excellence Awards while completing the High Performance Programme for Junior Leaders.

Pretoria Head Office

I provided a Senior Accounting Clerk, supervisory service at the Pension and Discharge Section. My responsibilities included: - the handling of benefit calculation documents- handling of Ledgers- maintaining a record of all calculations pertaining to members discharges on the POLFIN SYSTEM(Police debtors system).

Certificate, Regulatory Examination, First Level Regulatory Examination: Representatives

First Level Regulatory Examination: Representatives

Advanced Certificate, Corporate Health And Wellness, Advanced Certificate

• Module 1 : Burden of disease and the impact of lifestyle on health • Module 2 : Behaviour change • Module 3 : Environment, culture.

Certificate, Applied Government Accounting, Certificate

Understanding the Accounting Principles and its Applications.

Certificate, Public Finance Management Act, Certificate

Applications of the Public Finance Management Act in the work environment.