Caleb Weidner Email & Phone Number

Boise, Id, Us

Boise, Idaho, United States

- Expertly resolved complex customer issues requiring in-depth analysis, negotiation, and cross-departmental coordination.- Proactively managed escalated cases, ensuring timely resolution while maintaining a positive customer experience.- Identified and mitigated potential risks associated with complex customer issues, safeguarding the bank's interests and compliance.- Cultivated strong relationships with high-net-worth clients, fostering trust and loyalty.- Demonstrated deep knowledge of Wells Fargo's products and services, particularly those tailored to affluent clientele.- Ensured strict adherence to regulatory guidelines and bank policies in all actions.

- Provided exceptional customer service by resolving routine to moderately complex inquiries and issues related to financial products.- Adhered to strict guidelines, policies, and regulations while delivering a best-in-class customer experience.- Contributed to team success as a top performer, recognized for #1 overall performance in the line of business from 2018-2019.- Demonstrated leadership skills by coaching new bankers and filling in as a team leader when needed.

Boise, Idaho, United States

- Provided expert-level customer support for a wide range of Apple products and services, including Mac OS X, iOS, iTunes, and Apple ID account security.- Mentored and developed new employees, offering valuable guidance and feedback on performance.- Collaborated effectively with engineering teams to identify and address emerging software and hardware issues.- Demonstrated a strong progression from Tier I to Senior Advisor roles, showcasing expertise and growth in customer support.

Aurora, Illinois, United States

- Provided Tier 2 technical support for a diverse range of hardware and networking equipment, including graphics cards, RAM, motherboards, personal media devices, and enterprise-level networking solutions.- Specialized in network infrastructure support, focusing on Active Directory setup, router/bridge/antenna/mesh network config., and NAS device management.- Maintained a high level of technical proficiency by staying current with industry trends and emerging technologies.- Actively participated in team initiatives, including mentoring new hires, conducting QA tests, and updating internal support documentation.

Illinois, United States

Worked various jobs serving, bussing, and food delivery while attending school.

Education record

Education record