Caleb Williams Email & Phone Number

Auckland, Nz

Auckland, Nz

New Zealand

My roles purpose is to set and drive the activities for the team and enable them to deliver the activities as well as to deliver the outcomes highlighted in the Game Plan so that we will succeed as a business.I am responsible for the Digital Operations team as well as for creating a customer success framework working closely with the wider Commercial team (Sales Representatives and Client Relationship Managers, colleagues from the Revenue Product team and Customer Office.The task is to identify and analyse the gap between the current and future state operational capability. I design and implement the required change to achieve operational excellence across the whole team as well as on-going improvements.In order to drive a high level of customer satisfaction and trust in Stuff, I also help with transforming our customer engagement from a traditional ‘reactive’ to a ‘proactive’ mindset.Every day is different however each day brings new challenges, insight and opportunity to grow the team, our business and our advertisers businesses.

Auckland, New Zealand

My core responsibilities include:- Team lead and development Here I am responsible for helping to lead and guide the team in daily tasks and be the point of contact for questions related to systems and processes that have been implemented. - System maintenance (Google Ad Manager, AdBook, Salesforce) for the Digital Product Operations TeamMaintaining the smooth running of these systems is a key priority. I deal with vendors and internal stakeholders regularly to maintain a smooth running workflow. 1. Salesforce: Run an admin profile for Salesforce and have learnt various skills and tools within the platform to be able to implement fixes where needed for digital products. 2. AdBook (OMS): I handle the running of this system including product uploads, management of products and users, reporting and regular discussions with the vendors and how we can best utilise the tool. 3. Google Ad Manager: I manage users, campaigns and understand and teach the workflow of using the tool and fixes for it. - Project planning and implementation Various projects are required to meet the demanding needs of the commercial team and to be as efficient as possible. Use of systems like Trello and Jira for project management and planning. - Develop processes and implement within the team/ wider business - Liaise and build digital products into our OMS - Working alongside the Digital Operations Manager to plan road maps and processes for the team. - Onboarding new team members - Set up of new users

Auckland, New Zealand

Working on NZs number 1 news site Stuff.co.nz, This role includes:- Management of all digital campaigns within my designated POD- Data analysis- Digital campaign reporting- Creative design and alteration- Strategy & Planning to ensure positive results for campaigns

This role has allowed me to grow and develop a greater understanding of the digital world and where it is heading. Making sure the running of all our custom websites and various search campaigns is a main responsibility demanded in this role. Day to day duties involve keeping up to date with our current and new customer database and assisting the sales team to produce material for customers as well as using my vast knowledge of websites and digital to provide the right solution to there customers. Other responsibilities and projects include:- Daily Content Management System Operations- Social Media Management - Website Graphic Design - Search Campaign Management - Logo Creation- Presentation design and layout - Sales collateral design and content - Customer Service - Customer database management- Website development and alterations - Website Creation - Analytics Reporting

Auckland, New Zealand

Fairfax Marketing Services offers our customers a full online suite of products to choose from as well as a efficient, friendly and reliable service to back it up. My responsibilities are to ensure I understand each customers needs and concerns and provide a solution that best fits there requirements and answers any problems the may have looming. I am also responsible for maintaining customer accounts and servicing them regularly, as well as preparing quotes, presentations and various other collateral that may be needed or requested by my clients. Having a vast knowledge of the online industry and current market place trends is a must in this role and I ensure that this is kept up to date continuously to provide a top notch service to my clients.

This role involved me working with Suburban Newspapers, One of Fairfax Media's leading flag ship divisions which provides local weekly newspapers to the Auckland Region. My responsibilities included retaining and prospecting existing and new clients, providing them with both print and online advertising solutions to increase there business awareness and assist in providing them with more revenue in sales. Being able to sell across all of Fairfax Media's vast stable of print and online products allowed me to be more broad in my selling approach and thus provide a full solution to each customer.

Dargaville, Nz

My responsibilities in this role were to sell advertising space for the Taranaki/Manawatu Farming Lifestyles. As well as making sure I meet deadlines and budget, I was responsible for maintaining clients and ad copy as well as credit forms for billing. Being one of the newest editions to the stable of papers already owned by the company, the newspaper came with its challenges. Building a new client database and trust in the product was a big responsibility which thus paid off after a few months, with securing a good chunk of clients before departing the company.

Being one of my first roles based in an office environment, this role allowed me to grow my knowledge and understanding of the industry and thus grow a desire to pursue further roles similar to this. Being a very successful research company, my responsibilities involved conducting various surveys based on what each client was trying to target. Each survey was different so required being able to switch between each on a daily basis. With a quota to meet daily, I had to ensure that the surveys I was conducting were both quality and professional as we were speaking with people of all different cultures and opinions, so being proactive and providing top notch customer service was a must in this role. other duties included data research and input.