Providing Technical Support for primarily local SMBs.Specializing in Server Management and Network Administration.Working in a combination of billable projects and incident support.

Provided on site and remote Technical Support across all DFS locations as well a mobile phone support for DFS Mobile Technicians.Specialized in mobile phone device management, managing repair operations for mobile devices and shipping/receiving of broken/returned devices from field technicians and managers.

Provided remote technical support for various SMBs. Services ranging from traditional desktop support to network engineering.

Providing radio, mobile device, desktop and infrastructure support within an automotive production environment. I have also implemented, supported and educated plant personnel relevant aspects of IQMS ERP system to automate all enterprise reporting functions within the company that was previously done with manual data entry.Supported equipment and systems have included: Google Chrome Books w/Citrix, Zebra Printers, Symbol WinCE Scanners, Samsung Smart Phones/Tablets, Motorola MotoTrbo Radios, MaaS360 MDM and Kaspersky Endpoint and Encryption.Served on the Plant Safety Council providing input and direction for optimum health, safety, and morale for production personnel and customers.

Originally hired on to work 3 months for refresh project, extended to work in long term capacity. Took point on refresh deployments for all City County Departments/Agencies holding ISA contracts. Specialized in public safety applications. Also handled standard break/fix issues out in the field encompassing approximately 200 sites. Entrusted with the care of VIP users and departments from elected officials to classified/homeland security operations.

Assisting in a general IT capacity for clients of Staffworks. Duties include maintaining a small business network infrastructure as well as supporting all IT resources. Also deploying and provisioning computers/VOIP equipment for external customers. Coordinating with outside vendors for mailing meters and customer database.

Handling Tier 1 IT Support for all IU Health locations and hospitals.

Indiana Radiology Partners, a wholly owned subsidiary of Indiana University Health.Provided by Robert Half Technology.Desktop Support Technician brought on to assist in IT workflow for clinical systems as company goes through the process of merging with Indiana University Health.Primary duties include desktop life cycle deployments and end of life processing.Clearing backlog of desktops to be securely wiped of patient data and processing for surplus operations.Worked as a backup technician in the event of priority or critical incidents.Responded to issues taking place in all IU Health Hospitals as well as Eskenazi (Wishard) and VA Hospital.

Worked in stowing operations at Amazon IND1 overnight during Holiday Peak.Worked in challenging environment due product space constraints and demand.

Hired along to deploy desktops in clinical environment.Operated within a tight schedule with challenging job requirements.Praised by client for expedient turnaround times and overcoming difficult challenges.

Duties: • Providing Tier 1 and Tier 2 Helpdesk support for a major retail client.• Providing support for corporate customers as well as both corporate and franchise owned stores.• Handled Phone and Internet outages, communicated outages thru Remedy Bulletin and Phone IVR bulletin for customers calling the helpdesk.• Alleviated workload from retail clients by handling daily polling of sales/labor/drive thru times as well as daily database health checks of store POS system.• Also provided phone intake for Bell’s computer depot.Accomplishments:• Worked diligently to maintain SLAs.• Was praised by customers, coworkers, management, clients, and vendors for excellent customer satisfaction on a regular basis.• Consistently worked to minimize internet/system outages at local client sites.• Assisted Subject Matter Expert and Senior Analysts in updating Digital Library articles to ensure effective troubleshooting for all analysts.• Was able to document and notice trends in POS software bugs enabling client management to fix issues before becoming widespread.• Constantly found new ways of optimizing troubleshooting procedures for common issues.• Took leadership role in major systems outages when Supervisor or Technical Lead was not available.

Duties:• Manned the Front Desk in the Operations office at the Men’s Residential Center.• Handled Security for entering clients.• Looked after clients/guests for S.T.E.P.S. and Working Guest Programs.• Assisted in programs/seminars for guests.• Handled food/clothing donations.• Maintained client records in HEART Database.• Managed client overflow from Shelter for Men during Winter Contingency operation.Accomplishments:• Consistently praised by clients for performing above and beyond the call of duty and maintaining a personable relationship with all clients staying there.

During my tenure at Goodwill Retail I worked as a cross trained associate in all store operations including site management for the Fall Creek Attended Donation Center. My specialties included cashier/POS operations, back room support for production operations, inventory, and being first point of contact for customer inquires. I was praised by coworkers and regular customers at the store for my dedication to exemplary customer service. I also utilized my IT background to help managers with issues regarding POS systems and the back office computer, which resulted in minimal system downtimes and excellent productivity.

Assist in overall track operations from the staging area, concessions, and time slip pickup at an NHRA-sanctioned 1/8 Mile Drag Strip.

Working at the Computer Support Center, a walk-in help desk for students with computer problems.Providing support for some 7,000 students with troubleshooting, reformatting, virus/malware/spyware cleanup, information on software downloads, and other software-related support.

Assisted in overall operation of the eCommerce Department, from shipping items from auction sites and Amazon.com to recieving.

Assisting Executive Director of the Family Strengthening Coalition with various duties including but not limited to: event coordination/preparation, population statistical research, and updates to organization's web site.

Assisted Health Promotions and Community Relations Department with various community-related projects at Methodist Hospital.

Irvington Branch:Re-shelved library material.Checked shelves to ensure shelving accuracy by pages.Assisted at closing and opening.Prepare for special events.Provided assistance for Librarians and other support staff.Subbed at Central Library due to page shortage.

Established client database using Microsoft Access 2003. Utilized Amazon Web Services to create a script to make bulk inquires to Amazon on publishing information and sales rank. Assisted with various moving projects.

Duties:• Provided Desktop and Printer support for all employees in the Michigan Street Headquarters as well as the Indianapolis Metropolitan High School (housed in the same building).• Handled Account and Network Administration within Active Directory.Accomplishments:• Singlehandedly deployed 60+ new desktops for the Indianapolis Metropolitan High School as well as running inventory and redeployment for 100+ desktops/laptops.• Was praised by coworkers and customers for excellent customer service.

Performed basic networking duties including Active Directory cleanup for users and computers.Setup a Sharepoint Portal server for the Indianapolis Metropolitan High School.Assisted with various desktop related duties including re imaging desktops that were being put up for sale.Assisted tech due to pregnancy.

Helped ease an overburdened two man IT department. Deployed new desktops, laptops, and servers to various parts of the building. Proposed and introduced a project to help expedite the new computer setup process. Successfully setup Microsoft Remote Imaging Services as part of the project. Proposed the purchase of Sharepoint Portal Server 2003 to replace the aging company intranet. Successfully setup a mock up portal to present to the company president and intranet committee. Assisted with the testing process of new ticketing systems.