Caleb Amegatcher Email & Phone Number

Coventry, England, United Kingdom

West Midlands, England, United Kingdom

London, United Kingdom

Achievements• Awarded ‘Passion for Service’ in the first year and nominated for an award in the second year• Attained the certificate standard for ILM Level 5 (Institute of Leadership and Management)• Facilitated usability testing of various vendors for our ERP and Facilities management systemsResponsibilitieso First point of contact, logged, assigned, managed and escalated to 3rd line teams where necessaryo Demonstrated excellent customer service skills to communicate with technical and non-technical users via remote software tools, email, phone or face to face.o Facilitated training for staff and users across our siteso Took ownership of reported customer issues and saw problems through to resolution.o Administrated room stock configuration for circa 25,000 bedroom at all residences across the portfolio.

London, United Kingdom

The role entailed providing functional support to business users around the use of business software applications, websites and tool sets, to ensure efficient and timely service delivery to a wide-range of Euromoney enterprises. The role focused on supporting a defined subset of applications, interfaces and reports that fall within the responsibility of the Application Services team.

London, United Kingdom

Advantage Resourcing specialises in the permanent, temporary and contract placement of high-calibre candidates in: Accounting & Finance Banking & Financial Services Executive Assistants & Business Support Human Resources Technology Technical

London, United Kingdom

 Assist with customisation, parameterisation and support of the Avaloq Banking System Assist with the build and release management within the Avaloq Banking System Provide support for the existing applications in the production environment Documenting process manuals for the team for our run books

London, United Kingdom

Monitor SWP for both US and UK environments for financial activity exceptions like; trades, cash disbursements, cash transfersExecute SQL syntaxes in various schemas to mitigate exceptionsTrain and provide guidance to other teams on how to perform activities on SWPProduce reports from the database using complex SQL queriesSearch Unix error logs for failures occurring at the backend/database and on the desktop/SWPEscalate issues to the development teams for further investigation and resolutionsArrange meetings with various business units to discuss solutions and provide technical supportEvaluate daily stuck reports for activities which have failed to flow as per BAU processesOwn incident managements from escalation to resolutionProvide excellent support to client facing staff via email, telephone or face to face Perform other duties as and when needed for the benefit of the team and the firm at largeDocument run books which acts as a manual guide for non and technical teams alike

Manchester, United Kingdom

Capable with experience in professional skills and learning UNIX, SQL, Excel VBA and Oracle.

Milton Keynes, United Kingdom

Stantonbury Campus is the second largest high school in England, having over 2600 students. My main role was to assist the Management Information System Administrator in providing accurate data on the School's student database (Facility CMIS) and ensuring its users could effectively access the information they needed. I was at times required to take on other activities, such as assisting the IT team (of 10) in other tasks, and to give support to the teaching staff. Tasks included:• retrieving data from database and manipulating in excel• assisting technicians in their daily routines• logging incidents and problems reported by users• designing charts and Venn diagrams for senior management.

Bachelor Of Science (Bsc), It Management

Activities and Societies: Union Representative Council, Student Rep, African Caribbean SocietyMudules Undertaken: • Management of the IT.

A-Levels, It, Pe, Business Management, Media Studies, Geography, History