Caleb Ballentine Email & Phone Number

Adrian, Mi, Us

Adrian, Michigan, United States

- Provide global technical support for all PlaneWave products, including software, mechanical, electrical, and optical issues via remote applications and phone - Travel for on-site installations, maintenance, and staff training, coordinating with various vendor's astronomical equipment . - Create over 15 user manuals with technical details, guidelines, and disclaimers for customer use - Create internal documentation to streamline procedures, workflows, and operational consistency - Set up and manage HubSpot ticketing system with workflows, ticket properties, dashboards, and reports for effective issue tracking and support - Collaborate with quality, production, and engineering teams to address product issues and prototype new assemblies and specifications - Initiate and follow the RMA process to resolution, ensuring customer satisfaction and efficient turnaround - Configure and update tuning parameters for motion controllers for PlaneWave axial brushless motors - Provide technical support to the sales team, offering information for customer purchases and inquiries - Extensive knowledge of telescope optics, imaging processes, and optical testing - Proficient with astronomical software (MaximDL, Weather Stations, NINA, SharpCAP, SGP, TheSkyX, and more) - Experienced in reading engineering drawings and 3D models in SolidWorks Viewer

Sylvania, Ohio, United States

Solution-centric customer service at the IT helpdesk for faculty and students that includes:- Installing/updating software, resetting passwords & MFA, ID badge troubleshooting, digital signage, VPNs, VMs, cloud/physical storage management- Troubleshooting Network/IP, hardware, and printer issues- Xerox, Konica Minolta, HP, Ricoh, and PaperCut MF printer web interfaces- Help users navigate through Office 365, Canvas LMS, Anthology CRM & SIS- Reach out to vendors and contractors to perform service/repairs- Remote assistance via SCCM, Zoom, MS Teams, and Fix Me IT- Debugging Microsoft Graph API, PowerApps, and PowerAutomate connectors.- Configure JSON and plist for Jamf Pro Config Profiles- NAS Synology, Veeam Backup & Replication, Windows Server 2022 configuration- Provide studio recording services and video editing via Davinci Resolve 18Time management while solving multiple tasks in efficient and dependable ways that prioritize SLA agreements- Understanding a team environment and delegating tasks to resolve issues quickly- Active involvement in creating reports within our ticketing system that would allow for better visibility and workflow for technician groups - ManageEngine and TopDesk ticketing systemExperience installing and repairing audio, video, IP phone, and computer systems for offices and classrooms (Windows, Mac, IOS). Involvement in recording, organizing, assigning group memberships, and managing devices, accounts, and equipment. - Intune, Jamf, SSCM, SharePoint, Active Directory, Azure AD

Garrett, Indiana, United States

Worked for Adventure Homes throughout each college summer. Every summer I was placed in a different department to gain a wider range of experience. I have spent months in maintenance, drywall, exteriors, and utility departments.

Adrian, Michigan, United States

Helped organize and run intramural games efficiently at Adrian College.

St Joe, Indiana, United States

Intern at Nucor Vulcraft spent time scanning and organizing finalized documents. Job shadowed the engineering and sales departments.