Caleb Brinkley Email & Phone Number

Lexington, NC, US

North Wilkesboro, North Carolina, United States

North Wilkesboro, North Carolina, United States

• Developed a serverless, automated phone alert system for outage reporting based on Amazon Pinpoint, Lambda, and S3 in AWS based on the well-architected framework
• Improved existing internal documentation through collaboration across departments
• Contributed to an advisory assessment by auditing baselines against the NIST 800-53 Rev. 5 / DoD IL4 - FedRAMP control set
• Achieved AWS SAA-C03 certification through hands-on experience

Boone, North Carolina, United States

• Coordinated one-on-one meetings with Student Affairs staff, including Vice Chancellors, to troubleshoot escalated technical issues surrounding general computing and university-specific technology solutions
• Tracked computer and technology repair tickets via Jira Service Desk to remediate technical issues
• Distributed new computers with Windows 11 to progress with university OS migration project
• Updated Electronic Student Services inventory (all Student Affairs departments at Appalachian State University, including all residence halls, Student Union, UREC, etc.), to assist with computer rotation project
• Established comprehensive IT documentation for Electronic Student Services (Student Affairs) for employee training and onboarding
• Provided input and scheduled interviews for new applicants within Electronic Student Services