Caleb Brinkley Email & Phone Number

Lexington, Nc, Us

North Wilkesboro, North Carolina, United States

North Wilkesboro, North Carolina, United States

• Developed a serverless, automated phone alert system for outage reporting based on Amazon Pinpoint, Lambda, and S3 in AWS based on the well-architected framework• Improved existing internal documentation through collaboration across departments• Contributed to an advisory assessment by auditing baselines against the NIST 800-53 Rev. 5 / DoD IL4 - FedRAMP control set• Achieved AWS SAA-C03 certification through hands-on experience

Boone, North Carolina, United States

• Coordinated one-on-one meetings with Student Affairs staff, including Vice Chancellors, to troubleshoot escalated technical issues surrounding general computing and university-specific technology solutions• Tracked computer and technology repair tickets via Jira Service Desk to remediate technical issues• Distributed new computers with Windows 11 to progress with university OS migration project• Updated Electronic Student Services inventory (all Student Affairs departments at Appalachian State University, including all residence halls, Student Union, UREC, etc.), to assist with computer rotation project• Established comprehensive IT documentation for Electronic Student Services (Student Affairs) for employee training and onboarding• Provided input and scheduled interviews for new applicants within Electronic Student Services• Managed access to Titanium Scheduling software for counseling staff on campus• Configured secure multi-user kiosk systems using Porteus, a lightweight Linux distribution