Head of Fraud at Synovus as Sr. Director, Financial Intelligence leading the Financial Crimes Unit

• Design and implement a robust fraud protection strategy, build a top-level fraud operations team• Identify and implement tooling requirements, telemetry needs, reporting, and ML/model enhancements• Justify, hire, and lead high performing teams of fraud operations, investigations, and data science• Establish exposure matrix to quantify and prioritize known gaps ahead of exploitation by attackers• Revamp policies, processes, functionality to support Stash fraud prevention at scale• Balance fraud tolerance with enterprise loss appetite and growth objectives• Chair Risk Committee, enhance identification, classification, and reporting of key risks to Committee

- Owner of authentication strategy for consumer access to Equifax assets- Develop and evolve identity verification (IDV) and risk management solution for consumer's most trusted identity assets

• Build out a de novo fraud prevention program, including chargeback management, to support the needs of a rapidly scaling startup• Establish margin protection initiatives to prevent promotion gaming and other abuse vectors• Implement payments oversight and analytics while implementing an enterprise payments strategy for Jet.com to reduce costs, increase conversion, and support acquisition efforts• Walmart Global Treasury payments guidance, support, and strategy across Walmart/Jet ecommerce acquisitions and incubations• Walmart eCommerce payments strategic initiatives to evolve payments acceptance

• Develop a fraud program, rebuilding and automating fraud risk analysis and chargeback representment processes to reduce fraud and chargeback loss rates• Improve data collection, analysis, and reporting to support program initiatives• Grow, manage, and measure a team of internal and external fraud analysts for manual review of suspicious bookings• Define a roadmap for continued fraud risk management innovation• Identify, evaluate, and implement new technologies through the full lifecycle, including evaluation, contract work, project management, and ongoing vendor management

VP of IT Program Management (2013-2014)• Program management oversight for capital investment in Protection Products, Marketing, Finance, Operations, and high visibility special projectsVP of Product, Protection Product (2011-2012)• Provide process, oversight, functional definition, and decision leadership across any and all product development for protection product line of business• Synthesize a roadmap for product development aligning the revenue strategy, budget, client sales cycle, technology plans, and resources • Manage partner relationships, establish an ongoing vendor strategy for new and existing partners including risk analysis, business reviews, innovation cycles, and contingency planning----------------------------------------------------------------------------------Sr. Director, Program Management (2008-2011)• Accountable to executive leadership for product program and client portfolio• Constructed a team of business leads to own initiatives and represent the interests of the stakeholders on initiatives• Would intake business objectives and create a development strategy through iterative deliveries that provide value• Function provided singular point of accountability for initiatives outside established models, with top tier clients, or efforts crossing multiple internal groups; represented both client and business stakeholders• Built product program where none existed up to managing $10MM+ annual capital budget• Success derived from clearly defining process, governance, and staffing models for the new corporate discipline----------------------------------------------------------------------------------Director of Interactive Product (2007)• Product owner of the identity theft protection product, leadership of re-development of entire product

• Single product owner of forecasting, margin, identifying and prioritizing IT initiatives, and improvements to marketing campaigns and cross sell strategy• Responsible for driving revenue growth of packaged travel products including air, hotel, rental car, insurance, and attractions----------------------------------------------------------------------------------Director of Operations (2004-2005)• Ownership of payment processing systems; identified improvements contributing significant incremental annual EBITDA• Provided all operational reporting including business intelligence report development and SQL ad hoc analysis• Reporting success based on a profound understanding of the end-to-end business----------------------------------------------------------------------------------Operations Manager (2001-2003)• Managed improvements to priceline's CRM system (Kana) and business process workflows• Positions included Supervisor of Customer Service Email (1998-2000) and Operations Analyst (2000-2001)